Tailor-Made Sri Lanka Vacations | Explore Vacations Sri Lanka
Based on authentic user experiences
Sam Bouten
6733 reviews
N/A
9 months ago
Bond theft no communication
First bad experience renting a car After returning our rental car from a 2-day trip Explore Vacations employee noticed a small clear-coat blemish 3 cm As we had an uneventful small drive we were certain it had been there before The employee politely agreed that before concluding we would email our video stills of the blemish already on the car at pickup We did so the same day Explore Vacations ignored our first and follow-up emails over the next week We saw 500 CHF withheld from our bond without communication or noted repair costs In short Explore Vacations pursued a disproved claim took arbitrary bond and purposefully avoided any communication on it - acting in bad faith and bordering on theft We advise everyone to steer clear from this business Explore Vacations I would still welcome your response in writing customer cf no ECRCH 2024 03 122 CLAR 15-17 03 2024
Edward Chin
6733 reviews
N/A
9 months ago
SCAM N BAD SERVICE
please AVOID this rental company to have a great trip Save yourself trouble and choose a reputable car rental company that values customers and operates transparently I attempted to reach them to solve the unreasonable and unfair charges and it was pulling teeth to get a response They charge you without reasons and no email was sent Emails went unanswered for weeks It is a disaster Please find a reputable car rental company that is more professional in airport This is a big NO Terrible
Jan T
6733 reviews
N/A
9 months ago
Did not receive back full deposit despite no damages
Deposited 1750 EUR Car returned and received a certificate that there was no damage Only got 1500 EUR back No response to request Report at police pending
Irina Nitu
6733 reviews
N/A
9 months ago
Be aware
Be aware it is a complete fraud this company They are withdrawing money from your deposit after dropping off the car without any invoice or explanation We had a rental beginning of September for which they still hold 265 CHF justifying it by cross bordering Austria which never happened Very hard communication with them no reply no solutions just call us next week Worst rental provider I have ever experienced I do not understand why Carfexi is having these guys as partners
Irina Nitu
6733 reviews
N/A
9 months ago
The worst company I have ever worked
The worst company I have ever worked with They have withdrawn money from my credit card under false reasons like cross border or very high cost per gallon missing from the tang Once faced with the issue they refuse to answer the phone or simply block your number Please be aware
Connie Touch
6733 reviews
N/A
9 months ago
Unreliable and dodgy company
Their employees are trying their best to follow the instructions of their management Unfortunately they have dodgy actions they will charge you the bond deposit that suppose to be untouched but they will take it from your bank and not refunding back They don t reply and pick up the calls They won t help you with your issues We hired a car that broke down and didn t even do anything no respond The car issues was technical according to the 24hours road assistance auto mechanic from Luzern Si we shoulder it on our own as we got no response from the car rental company When we get to contact them coz we go there personally at teh office they even charged us extra 2000chf and they won t let us go because they said the car has broke down It was not our fault that they gave us rubbish car And now they haven t guce us back 3000chf as hokd deposit they won t reply neither one of many updates or emails The stress they re giving to many customers They re dodgy
Diestale Ambros
6733 reviews
N/A
9 months ago
we rented a car great service got
we rented a car great service got luxury car very clean very good