Express-glasses Reviews

Beware

I too have had many issues with this company I placed an order on Nov 14th but the glasses I received where not mine So I emailed them immediately I thought I had received a pair that belonged to someone else And there was not an invoice in the package to double check No response So I chatted in a few days later and got a rep named Steve During the chat I explained everything I asked if I could return them for the right ones he told me to keep these as a gift Apparently the frames I had ordered were not available at the time so they picked some out for me to honor their same day delivery guarantee I told him I wished someone from their company would have contacted me first and not just picked a random pair I want what I paid for He then said they would make the order right and get back to me Never did I dislike the frames and the tinting on them is darker then the 20 ordered on them to use for work purposes So they now sit in a drawer I have since sent more emails to check on the status and yeah no reply It s like I don t exist I have put in a complaint with the BBB Hoping to get a response now but not holding my breath

Ordered a week ago and glasses haven t

Ordered a week ago and glasses haven t shipped My emails are not getting returned and their phone number doesn t even work

I ordered glasses on the 26th of nov

I ordered glasses on the 26th of nov I havent received them after many emails and then I call and the numbers I found are out of service Now what am I supposed to do I m going to contact the bbb

Horrible

Ordered one pair of glasses Nowhere does it show the detail of your order as it builds You just check boxes and go to the next step At the end the Checkout Total showed one pair of glasses for 55 94 I paid and was then charged for two pairs of glasses for a Total of 74 99 because of automatic 2 pair discount the final number is not twice the cost of one pair Additionally product descriptions are incomplete I called the store 844-554-8411 to ask if the hinges on a particular pair of glasses were spring hinges The person who answered the phone said yes I asked where on the site that might be shown He said it wasn t but if they didn t have spring hinges when they arrived then I could send them back As of Oct-13-2016 Express Glasses return policy is you get 100 store credit or a 50 refund Many phone calls and email yet still in the middle of the saga of trying to get a refund

Do not order from this company

Do not order from this company They quality of the product is poor They do not respond to the online chat box and their mailbox is full when you call the customer service number

Beware

Guess I m the lucky one I was about to order and had a question Dialed their number and got this number is not in service Huh Sent an email to their listed address - info and it came back mailbox unavailable user unknown

If I could give a minus rating

If I could give a minus rating I would They don t respond to chat box messages don t answer the phone etc Worst customer service I have ever experienced

This company is AWFUL

This company is AWFUL I ordered a pair of glasses I liked a lot and owned them for a week before they broke They broke the one time I wore them I contacted the company via email and they promised to replace the frames if I sent them back so I did They arrived within their 30-day guarantee and yet it has been well over a month since I last heard from the company and I have no glassesz I have tried to contact them several times Hey Express-Glasses people actually NEED glasses This is the most dishonest and unhelpful experience I ve ever had with a company This company stole 60 from me Buy your glasses somewhere else The shipping times are not worth the poor quality and bad service