


Express Removals: Professional Moving and Storage Solutions
Based on authentic user experiences
Stephen
6729 reviews
N/A
9 months ago
We recently used Express Removals for
We recently used Express Removals for our move to Spain I sent photos of what we were planning to move and was quoted two amounts as we were unsure if we were going to take our sofa We went with the quote to take it which along with the rest of our possessions which they estimated at 650 cubic feet On the day of the removal they arrived more or less on time and got under way At this stage everything was going smoothly Later in the day I had a plumber arrive at the property to investigate some damp as we are renting our house By the time I had finished with the plumber the van being used for removals advised by the removal guys that it holds 800 cubic feet was now full and they couldn t fit in the few remaining items I was then asked what I wanted to take Obviously I wanted to take all of it as that is what I contracted them to do but ended up having to leave my toddlers pram and a few other bits This is despite them taking our hoover to the van dropping it over the bed base that was blocking the view of inside of the van and it fell by at least 2 foot They had been advising me earlier that day that they had to get to the drop off by a certain time so it seemed that this was more likely as to why the van was suddenly full They leave I take some of the bits they ve left to the tip and come back to spot some minor damage to the front door frame I then open my emails within an hour of them leaving I had been sent an invoice for 1 861 00 for additional space used The invoice stated original amount 530 cubic feet amount used 900 cubic feet So not the 650 that I had paid for nor the 800 that could actually fit in the van I immediately questioned this and brought the damage to their attention After many emails back and forth I finally get an amended invoice for the 650 CF paid for and 760 CF used which seemed more reasonable at an extra 451 00 and ultimately had to pay this as they had all of our belongings However they refused to take responsibility for the damage instead blaming it on the plumber and his tool box Not only was the damage above waist height I don t know any plumbers that would carry their heavy tool boxes above their waist so that s rubbish but it was clear by the scattered wood and paint chips that it was due to something being forced out The removals arrived in Spain a week later than originally advised which fell on my wife s 40th birthday so instead of celebrating as such an occasion should be it was spent dealing with the removal company in Spain which thankfully wasn t Express Removals and they were nothing but courteous and professional They pointed out to me that they found loose items that hadn t been labelled by Express Removals and were unsure if they were ours so at this stage I m not entirely sure if everything has been delivered as it was a lot to remember I only asked that Express Removals reduce the bill by 50 for the minor repairs that would have had to take place yet they still insist that that it has nothing to do with them I personally would not recommend them to anyone or ever consider using them again
Lizanne Denness
6729 reviews
N/A
9 months ago
Please do not use this company
This company was awful They failed me at every point I was going through a distressing move and asked them to talk me through the pro and cons They failed to mention the cons They were late but tried to blame me they left things behind but tried to blame me at 4pm on the dot they left with all my property as they close at 6pm which I didn t know and offered me no late key insurance or overtime rate in advance or on the day They charged me double to bring back the next day but tried to blame me They broke a lot of my property in the move and storage overnight but tried to blame me Their customer service was awful I went to the Ombudsman whose hands were tied thanks to very very very small print that they will do no work after 6pm at night If your monies from a sale goes through at 4 08pm as mine did they will not stay to put your property back in the new home they just leave Andrew Podmore the owner was very shouty and unhelpful It was a distressing experience and I will never recommend this company They never said sorry or tried to offer any help to resolve the situation Please do not use this company
Karen Clinton
6729 reviews
N/A
9 months ago
This company can t be trusted to take care of your property
This is the second time I used this company The first time 5 years ago they damaged a very expensive table But they had it repaired and their attitude was so helpful I decided to use them again This time I made it very clear how the table should be handled and had a number of email and phone conversations in which they assured me of the care they would take The table went into storage with other items for 6 months and has now been delivered back to me This time not only does it have almost identical scratch damage but it also has a crack where it s clearly been bashed by something At no time did the company say I would need additional insurance and stupidly I didn t notice this on their forms My mistake but it isn t clear that the standard insurance cover they claim to offer is so low it s pointless On calling to inform them of the damage there wasn t even an attempt at an apology Despite the knowledge of our conversations I ve been met with indifference and the offer of 40 which is the maximum they pay if you don t take out extra insurance I ve asked for the name of the company that repaired my table previously But they can t even be bothered to provide this for me First they said they d emailed them And then said they couldn t remember who it was that repaired it I m so disappointed by their lack of care I would never use them again
Mia
6729 reviews
N/A
9 months ago
I wouldn t recommend Express Removals
I wouldn t recommend Express Removals Limited as a company I was originally very impressed the surveyor was very friendly and helpful love that they provide free moving boxes but communication has been appalling We were given the wrong time for collection I checked around 4 times and was told they would arrive between 8 and 9am on moving day but they arrived at 6 30am The movers hadn t been informed that we were moving from Kent to Yorkshire and were in a very bad mood The van was not packed professionally our two king size mattresses around 70kg each were at the very top of the load and as a result they broke our dining table vacuum cleaner chest of drawers wall clock many plants kettle toaster and left a few things behind I wanted to file an insurance claim with them for the broken items under their liability 8 3 1 and sent them all the required details photo s however Express never filled an insurance claim It wasn t until I contacted the insurance company directly that I realised no claim had been put in and the removal company wanted to do this outside the insurance but had failed to inform us of this In the end they paid us directly for some of the damage but this took an ongoing two-month battle with them We are obviously very unhappy with our experience with Express Removals but they have ignored all my complaints and other times simply not replied to my emails or answered my questions We are very disheartened and disappointed by this company and would advice others to seek out another removal company option
Michelle Hutchinson
6729 reviews
N/A
9 months ago
Do not use this company to move you
Do not use this company to move you they are a shambles They turned up late Boxes were put in wrong rooms even though the boxes were labelled and so were the rooms the men must of been dyslexic Our furniture was scratched and damaged TV broken and several items were smashed to pieces in the boxes even though they were also labelled fragile They left items in the garage and other items in our old house we had to do a number of trips back to collect the stuff left behind The office staff manager I spoke to was not helpful when I complained or willing to listen to the service that we had received from their people that work for them We have received no compensation even through we took the extra insurance out with them that costed an extra 170 which they did not leave me alone about taking out with them Express removals are the worse company that has ever moved us please don t use them
Megan Harrison
6729 reviews
N/A
9 months ago
NO RESPECT
On the day as the guys got a bit too comfortable during the unloading things were being tossed around as they see fit Two guys taking the mick out of my property using items as weapons to play fight Many items were broken damaged due to little care being taken when I had someone round for a quote I was told they d be a standard level of insurance but when speaking to admin there is no cover Considering I spent overpaid the best part of a grand on this service you d think they d be honest Honestly wish I d done it all myself my property was near-on impossible to walk around as everything was dumped wherever as they clearly wanted to finish early
Andy
6729 reviews
N/A
9 months ago
Very poor customer service from the head office
The initial contact I had with Express Removals was very pleasant with punctual exchanges of emails I was making a booking on behalf of my 84 year old mother who we were moving from her home of nearly 60 years A very tense and emotional time for her so needed to be treated very gently I was requested by Karen and Luis in the office to provide videos of all rooms in the house showing all items that needed to be moved along with a running commentary explaining what had to be taken and what was going to be left which I performed The videos were viewed by Express Removals advice was provided by Luis regarding numbers of boxes required since I was no expert in what was required and a price was provided that I accepted and paid in full Three days later without me providing any further information Karen then got back in touch with me to say that the Transport Manager had had had another look at the videos and thought that it may be a tight fit on the one vehicle so it would cost us 300 plus VAT more - a bit unfair after previously agreeing a lower price with the same information that had already been provided - a seemingly unfair ploy to adopt to charge more for the move Through subsequent phone calls I was advised that they may have to leave a few boxes behind if they couldn t be fitted onto the first vehicle something that I could address in my own vehicle Moving day arrived and Bigsie an experience packer with the business said that he d been shown three videos of the property I d sent five videos so had no idea what was upstairs - I showed him the messages I d sent to Karen and Luis The team that arrived was very pleasant and worked extremely hard - I had no issue with their service They expressed no surprise to hear the issues created by office staff when I explained the situation around the booking described above When they had packed up the vehicle the few boxes that couldn t be fitted into the vehicle amounted to the oven fridge freezer dishwasher kitchen table two chests of drawers and about 40 boxes A complete mis-judgement by the office team which caused a massive amount of stress and anxiety to my 84 year old mother and something that was completely unnecessary When the unpacking at the other end started the carpet protection that I had paid for hadn t been included so on a very wet day mud and leaves were traipsed into the property that required the carpets to be cleaned again after the move day I called the office to flag the omission around the carpet protection and spoke to Karen and asked her what the company would do about the filthy carpets after their omission of the protection - I was met with silence on the phone I followed up with an email and asked her again whether she d like to make a comment - again no response was received A final offer from Express Removals was for an additional 900 plus VAT they would take the final items as it was obvious that it was way more than just a few boxes that could not fit onto the original lorry I declined this offer as I d already had stomached more than enough from this company Instead I arranged with a friend to go back to the old house the following weekend to pick up the few boxes that were left behind - this amounted to two full transit-sized vans - the complete mis-judgement of what was required was something that I found ridiculous especially from a company that purported to be removals experts A very disappointing experience and one that caused a vulnerable elderly woman extreme stress at an already stressful time in her life A company that I would not recommend others to use
LA
6729 reviews
N/A
9 months ago
First Class service
These guys were amazing Did the job and were friendly and so helpful Could not ask for better service 100 would recommend to anyone moving soon
James Beaton
6729 reviews
N/A
9 months ago
10 10 Lovely team and good price
10 10Genuinely lovely team very polite and very nice My wife took the day off work and the team was really accommodating and worked well to get everything we asked for done Would highly recommend I thought the price was very reasonable as well
diane lynch
6729 reviews
N/A
9 months ago
I had a pack and move from this company
I had a pack and move from this company they were very professional polite great sevice would highly recommend very helpful and relieved a lot of stress