Expressremovals Reviews

Please do not use this company

This company was awful They failed me at every point I was going through a distressing move and asked them to talk me through the pro and cons They failed to mention the cons They were late but tried to blame me they left things behind but tried to blame me at 4pm on the dot they left with all my property as they close at 6pm which I didn t know and offered me no late key insurance or overtime rate in advance or on the day They charged me double to bring back the next day but tried to blame me They broke a lot of my property in the move and storage overnight but tried to blame me Their customer service was awful I went to the Ombudsman whose hands were tied thanks to very very very small print that they will do no work after 6pm at night If your monies from a sale goes through at 4 08pm as mine did they will not stay to put your property back in the new home they just leave Andrew Podmore the owner was very shouty and unhelpful It was a distressing experience and I will never recommend this company They never said sorry or tried to offer any help to resolve the situation Please do not use this company

This company can t be trusted to take care of your property

This is the second time I used this company The first time 5 years ago they damaged a very expensive table But they had it repaired and their attitude was so helpful I decided to use them again This time I made it very clear how the table should be handled and had a number of email and phone conversations in which they assured me of the care they would take The table went into storage with other items for 6 months and has now been delivered back to me This time not only does it have almost identical scratch damage but it also has a crack where it s clearly been bashed by something At no time did the company say I would need additional insurance and stupidly I didn t notice this on their forms My mistake but it isn t clear that the standard insurance cover they claim to offer is so low it s pointless On calling to inform them of the damage there wasn t even an attempt at an apology Despite the knowledge of our conversations I ve been met with indifference and the offer of 40 which is the maximum they pay if you don t take out extra insurance I ve asked for the name of the company that repaired my table previously But they can t even be bothered to provide this for me First they said they d emailed them And then said they couldn t remember who it was that repaired it I m so disappointed by their lack of care I would never use them again

I wouldn t recommend Express Removals

I wouldn t recommend Express Removals Limited as a company I was originally very impressed the surveyor was very friendly and helpful love that they provide free moving boxes but communication has been appalling We were given the wrong time for collection I checked around 4 times and was told they would arrive between 8 and 9am on moving day but they arrived at 6 30am The movers hadn t been informed that we were moving from Kent to Yorkshire and were in a very bad mood The van was not packed professionally our two king size mattresses around 70kg each were at the very top of the load and as a result they broke our dining table vacuum cleaner chest of drawers wall clock many plants kettle toaster and left a few things behind I wanted to file an insurance claim with them for the broken items under their liability 8 3 1 and sent them all the required details photo s however Express never filled an insurance claim It wasn t until I contacted the insurance company directly that I realised no claim had been put in and the removal company wanted to do this outside the insurance but had failed to inform us of this In the end they paid us directly for some of the damage but this took an ongoing two-month battle with them We are obviously very unhappy with our experience with Express Removals but they have ignored all my complaints and other times simply not replied to my emails or answered my questions We are very disheartened and disappointed by this company and would advice others to seek out another removal company option

Do not use this company to move you

Do not use this company to move you they are a shambles They turned up late Boxes were put in wrong rooms even though the boxes were labelled and so were the rooms the men must of been dyslexic Our furniture was scratched and damaged TV broken and several items were smashed to pieces in the boxes even though they were also labelled fragile They left items in the garage and other items in our old house we had to do a number of trips back to collect the stuff left behind The office staff manager I spoke to was not helpful when I complained or willing to listen to the service that we had received from their people that work for them We have received no compensation even through we took the extra insurance out with them that costed an extra 170 which they did not leave me alone about taking out with them Express removals are the worse company that has ever moved us please don t use them

NO RESPECT

On the day as the guys got a bit too comfortable during the unloading things were being tossed around as they see fit Two guys taking the mick out of my property using items as weapons to play fight Many items were broken damaged due to little care being taken when I had someone round for a quote I was told they d be a standard level of insurance but when speaking to admin there is no cover Considering I spent overpaid the best part of a grand on this service you d think they d be honest Honestly wish I d done it all myself my property was near-on impossible to walk around as everything was dumped wherever as they clearly wanted to finish early

Very poor customer service from the head office

The initial contact I had with Express Removals was very pleasant with punctual exchanges of emails I was making a booking on behalf of my 84 year old mother who we were moving from her home of nearly 60 years A very tense and emotional time for her so needed to be treated very gently I was requested by Karen and Luis in the office to provide videos of all rooms in the house showing all items that needed to be moved along with a running commentary explaining what had to be taken and what was going to be left which I performed The videos were viewed by Express Removals advice was provided by Luis regarding numbers of boxes required since I was no expert in what was required and a price was provided that I accepted and paid in full Three days later without me providing any further information Karen then got back in touch with me to say that the Transport Manager had had had another look at the videos and thought that it may be a tight fit on the one vehicle so it would cost us 300 plus VAT more - a bit unfair after previously agreeing a lower price with the same information that had already been provided - a seemingly unfair ploy to adopt to charge more for the move Through subsequent phone calls I was advised that they may have to leave a few boxes behind if they couldn t be fitted onto the first vehicle something that I could address in my own vehicle Moving day arrived and Bigsie an experience packer with the business said that he d been shown three videos of the property I d sent five videos so had no idea what was upstairs - I showed him the messages I d sent to Karen and Luis The team that arrived was very pleasant and worked extremely hard - I had no issue with their service They expressed no surprise to hear the issues created by office staff when I explained the situation around the booking described above When they had packed up the vehicle the few boxes that couldn t be fitted into the vehicle amounted to the oven fridge freezer dishwasher kitchen table two chests of drawers and about 40 boxes A complete mis-judgement by the office team which caused a massive amount of stress and anxiety to my 84 year old mother and something that was completely unnecessary When the unpacking at the other end started the carpet protection that I had paid for hadn t been included so on a very wet day mud and leaves were traipsed into the property that required the carpets to be cleaned again after the move day I called the office to flag the omission around the carpet protection and spoke to Karen and asked her what the company would do about the filthy carpets after their omission of the protection - I was met with silence on the phone I followed up with an email and asked her again whether she d like to make a comment - again no response was received A final offer from Express Removals was for an additional 900 plus VAT they would take the final items as it was obvious that it was way more than just a few boxes that could not fit onto the original lorry I declined this offer as I d already had stomached more than enough from this company Instead I arranged with a friend to go back to the old house the following weekend to pick up the few boxes that were left behind - this amounted to two full transit-sized vans - the complete mis-judgement of what was required was something that I found ridiculous especially from a company that purported to be removals experts A very disappointing experience and one that caused a vulnerable elderly woman extreme stress at an already stressful time in her life A company that I would not recommend others to use

First Class service

These guys were amazing Did the job and were friendly and so helpful Could not ask for better service 100 would recommend to anyone moving soon

10 10 Lovely team and good price

10 10Genuinely lovely team very polite and very nice My wife took the day off work and the team was really accommodating and worked well to get everything we asked for done Would highly recommend I thought the price was very reasonable as well

I had a pack and move from this company

I had a pack and move from this company they were very professional polite great sevice would highly recommend very helpful and relieved a lot of stress