Expressrepair Reviews

Horrible customer service

Horrible customer service Had an appointment for 12-2 The tech called and said they arrived at 11 I wasn t home and could t do the repair because I had a family member end up in the hospital and rushed out the house to go The rep called me and I explained to her I cannot do it due to family emergency and she proceeded to tell me I should ve let them know 3 hours before How can I call 3 hours ahead when I got a call that my family member was in an accident On top of that no one called to confirm the tech was on the way or that he would be an hour early She then proceeded to be nasty and rude and tell me how I unconvinced them and that they are going to charge me I told them I will not pay it since this was out of my hands and it was an emergency They sent me an invoice for 120 which their website said 99 Under certain circumstances this would be waived but the nasty mean lady had no ounce of compassion or empathy only thing she was worried about was how I wasted their time Sent them an email stating I won t pay and will not pay I work in the industry and when things like this happen that is out of our control we understand These people have no heart or understanding I pray that nothing happens to their family members but how do you treat someone dealing with a serious circumstance so disrespectfully and rude Also tech came outside or schedule so not my problem he decided to show up an hour earlier than originally without no notification Guess time frames don t matter to these people Even the tech was rude when I said I m at the hospital PLEASE PLEASE DO NOT USE THESE PEOPLE

How they gouge their customers

Company quoted a rediculous price for repairing my dryer but as they were there already I told them to go ahead and my wife trusted them Parts marked up 300 but paid it before I found out However as they stated the repair charge was per call my wife and I decided to get the leak in the refrigerator fixed at the same time At no time did they say this was extra as it was verbally stated they charge a flat rate for the call no matter how much work there is Even so we did expect a minor upcharge for the extra work which took about 1 2 hour to an hour Shouldn t be much as they re already here But 116 over the already bloated quote was too high not to complain about the experience It would have been cheaper for me to just have them fix the dryer and come back tomorrow to repair the refrigerator As their head office made no attempt to fix this obvious gouge I can only assume they encourage this type of behavior with their dealers They also showed my wife an invoice It stated invoice on the document but it was a disguised quote which was offered after the service was made Nobody has a problem signing an invoice so my wife signed it not realizing they needed this document signed so the customer couldn t come back later and dispute the cost as they charged what was quoted It even says on the invoice The customer will think about it How s that possible if the diagnostics and repair have already been made Neat trick when the quote is given after the service is done and then getting it signed by calling it an invoice By using the document in this way they can say the customer authorized the price on the repair after thinking about it even though the repair was already made Disguising it as a quote by calling it an invoice so the customer won t resist signing it when it comes time to pay is simply dirty play They never would have gotten away with this if I didn t have a stroke last year but admittedly I m just not as quick as I used to be and was taken advantage of My doctor suggested I leave this alone as getting too agitated my give me another Also as many people have had negative experiences with this company they obviously don t care They are just laughing all the way to the bank until they find the next sucker which you are if you give them your business Marketplace needs to know what these guys are doing The experience I had was with the Winnipeg location

Bad quality service experience

At 2024 July first week I required Express Repair to replace my old dishwasher with a new and suitable dishwasher Express Repair s inspector came to my home to watch the site and suggested a new dishwasher but with a wrong size When Express Repair s installation team installed the new dishwasher I found it could not be located in the original position and the dishwasher body still had 7 cm outside of the original location under the cupboard When I required Express Repair to correct the installation or change to another maker s product the Express Repair s customer service gave me an irrelevant answer to avoid my request During the installation Express Repair s team always talked Russian among themselves and with their office so I did not understand their discussion Later on I continued to require Express Repair to correct and fulfill the installation until 2024 September first week I was finally told that this service had already been in 3 months and their service expired though only 2 months passed I felt very disappointed to the service and concluded that Express Repair is a bad company

Bad experience

I had a very bad experience with them they did not succeed to repair my dishwasher after 2 times they came and 2 expensive payments After just few days since the second reparation the machine did not work again they came back and did another estimate of expense to try another way to repair the machine At the end I bought a new machine after that I spent 700 dollars to try to repair the old one I asked for a sort of reimbursement because my machine never worked anymore since their intervention but they did not get any money back

Get some other repair service

I woke up on Aug 2 to a broken LG fridge Called LG repair but the 3 authorized repair shops were not able to come In looking for a solution I ended up calling Express To be fair the repair man came that morning He said it was a bad compressor It needed replacement that would take 3 to 4 business days and he asked for 300 deposit Calling the office was a joke They either put us on hold or never came back Wanting to talk to the repairman was ignored The compressor didn t arrive at the shop until August 13th We were told the next day the man would come I took a day off to wait for the man but he never showed up The following day August 15th he arrived He had brought the wrong part No apologies I was furious thinking I had lost 2 days pay and the fridge was still out I called Express and told them I was cancelling A manager would call me back The following day Michelle the apparent person in charge called me She asked me why was I cancelling when they had the right part And I had it If the original piece had taken 11 days for it to arrive how could they have the right compressor at a moment s notice Needlesss to say they had the chutzpah to charge me 227 for not having repaired the fridge Luckily I was able to get the LG repair to come on the 16th to fix the unit There was another problem the mother board had been damaged so even with the right compressor they wouldn t have repaired it Judging by the many complaints in this forum and based on our experience I would stay away from dealing with this people They are not honest and have no regard for the customer in need

Chronic liars and big scam

The Manager Michelle is a chronic liar the company a big fraudulent scam After our initial call to repair a 4-year-old stove in one of our rentals the repair man just did not show for a week Once he did show he diagnosed the problem and ordered a replacement part He eventually showed up again to do the repair just to find out he ordered the wrong part So he explained that he can get the right part from stock and that he will be back next day Well next day he called to tell us that it will be several weeks after all to get a correct part So since this was a rental unit and we like to take care of our tenants we cancelled the service and purchased a new stove with the idea to have it fixed elsewhere and keep the stove as a spare We then asked for our money back that we had to pay in advance for the parts It took several weeks and multiple tries to get a hold of the only manager Michelle authorized to reimburse any money She promised to review our file and to get back to us After again a couple of weeks we were finally able to get her on the phone and she explained that she can only reimburse the parts cost minus a restocking fee Again first the wrong part ordered by them and the second part never arrived Since she Senior Manager Michelle insisted that it was either that way or nothing at all we agreed just to get this over with Michelle also said that this way she could pay immediately Nothing happened so after two week we called again and were told that she will release the payment to go out on the following Friday two days later Nothing happened again so we called again and left messages She eventually called us back and let us know that she just mailed a cheque to the apartment where they were asked to do the repair to our attention This is now 3 weeks later and of course no cheque ever arrived Stay away from this company as far as you can Never under no circumstances trust them with a single penny No service chronic lies total scam I am not writing this in anonymity please call me any time if you wish to confirm what I am saying The repair was supposed to be done at our appartement on Broadway Ave in Orangeville Ueli Spring905 751 8802

DO NOT USE THIS COMPANY

Same experience as other 1 star reviews - just wish there were negative 5 stars They act like scam pirates - they have no interest in repairing appliances but make money taking deposits and fees whenever and wherever they can When I told them I had canceled the parts order because they didn t deliver the answer was So can I take your credit card details to process the payment of the invoice I don t understand how they can continue to operate in this way - they need to be shut down ASAP Thank goodness VISA will return the money to your card when you get scammed

Do not use this company

Do not use this company They are scammers Although the repairman was good the first time he came When I ordered the part and make a partial payment I had to file a dispute on my credit card to get my money back Everytime the service was scheduled for the part repair There was an excuse Again I repeat do not use this company They are unprofessional and scam artists