Expresstech Reviews

Terrible customer service from start to

Terrible customer service from start to finish Could not deliver on charged for service zero communications had to follow up repeatedly eventually gave up and asked for system to be returned and refunded

iPhone screen repair

I smashed my iPhone screen I contacted express tech who couldn t have been more helpful My phone was repaired without me even have to leave the house It was picked up repaired and then brought back to me all within a few hours Delighted with the service thank you Would highly recommend

I ve notified you of a black spot on

I ve notified you of a black spot on top of screen and it had a small crack which was there when the phone was returned which got much worse There is now a long line down my screen I ve contacted you multiple times via email and phone and you refuse to answer either I ve left 2 voicemails and never got a call back This is frustrating considering I paid 115 euro and not to have to decency to return an email

The worst service imaginable

The worst service imaginable Never rely on them I sent my macbook in Dec 2020 only to wait until the end of March 2021 to hear that they can t repair it and nothing is their fault So why could they not diagnose it properly at the start Why did they lie about progress of the repair for 3 months telling me it will be repaired in no time Why was I not given a clear diagnosis 3 months ago They cost me an expensive university course 3 months of constant waiting calling to hear empty promises with lies and no service in the end Now it has been over a week since they said they can t fix it and I heard nothing about my macbook return nor was I given a refund of 160 Cheeky staff as well not apologetic in any way

Charged full nothing fixed

Left my laptop in for two issued to be fixed and got it back without either of the problems being fixed charged 75 and now being refused a refund as ExpressTech say they thought the problem was fixed Unfortunate as the staff seem sound but this was a bit of a joke

Blatant Disregard for Health Safety

In the week when Ireland is on the brink of the worst wave of Covid infection it is really disappointing to go into a small but expensive shop where there I witnessed no mask wearing and blatant disregard when it was pointed out

Lack of integrity

The integrity of a company is revealed when things go wrong I gave them an old but functioning iMac I paid E400 for an upgrade After weeks I got back a very sick machine that keeps crashing and is totally unusable No refund no apology I m down 400e and I am having to fork out for a new machine This company has no integrity

Very disappointed with the service

Very disappointed with the service received here Had a PS4 in for a repair they advised it would be 2 weeks to get the part which is fair enough but when I went to collect it 3 weeks later and after ringing to confirm it was done and ready for collection I was told when I arrived at the shop that they hadn t actually done it and would need a different part So leaving it with them for another couple of weeks and ringing again to confirm it had now been fixed and told that it was I arrived into the shop again to be told that actually they hadn t done it again and would need more time The staff didn t seem to put out by this and tried to blame Brexit for some reason So after 3 trips into town to collect the PS4 I eventually got it What I was initially told would be 2 weeks was closer to 9 weeks of frustration dealing with these guys

Terrible Service Device came out worse that it went in

AVOID Dealing with this company really had me stressed out for several days I needed a new ph after they were fixed with it even though I brought it in with two minor issues Long story but dropped my ph in to fix two issues incl the screen When returned it was glitching Brought it back two different days with two further issues it was never ready when it was meant to be One staff member was unhelpful useless the other was helpful but then didn t do what he said he would ie email phone me deliver my ph to me I wrote a complaint letter which they are obligated to reply to which they haven t It s was the worst experience I have had of this nature by far Good luck trying to email or call them