Based on authentic user experiences
Wayne Wellman
6730 reviews
N/A
6 months ago
Do not trust them
I ordered a set of parts to extend my seat so I could more easily fit in my Honda CR-V The installation process which is supposed to take only about 30 minutes and involve no cutting or drilling involved a great deal of modification to the vehicle to get the parts to fit I was left with holes in the carpet and it took over 6 hours to complete There were no applicable instructions as they claimed there were and carpeting and trim had to be removed and part of the covering for the emergency brake cables under the seat had to be cut with a hacksaw to make it work They said many people had installed them with no problem which is hard to believe since it is a standard model I had purchased new off the lot at the Honda dealer Their only offer was for me to take the time to take it all apart again and send the parts back for a refund which would take a leap of faith on my part to expect It would leave me with a ruined interior still cramped seat and probably eight hours of wasted time I would never trust these people and advise others to do the same
Robin
6730 reviews
N/A
6 months ago
Horrible customer service
On 22nd of sept 2024 I ordered an extension bracket here The order was confirmed and would be shipped 2 weeks later On that same 22nd I realized that I didn t need the brackets and could solve my problem another way Since the order wouldn t be shipped for 2 more weeks and the t c didn t say anything about cancellations i assumed it was still alright to cancel the order For 2 weeks i didn t get any response back even though i sent emails daily trying to cancel the order After that 2 week period i received an email saying the order was ready to be shipped to which i again responded that i wanted to cancel the order and that i ve been trying to get in touch for 2 weeks They finally responded and said they would cancel and refund the order A month later i still heard nothing about my refund and emailed them again multiple times but of course no response Now its almost 2 months after i first emailed to cancel the order and I still don t have my money At this point I contacted my credit card provider to see if they can revert the transaction since i m not expecting this store to ever pay me back Don t buy anything here if for any reason yiu need costumer service they simply don t have it It s not worth the time and energy to deal with this company
Jim W
6730 reviews
N/A
6 months ago
I ordered extender rails Feb 11
I ordered extender rails Feb 11 They said ship in 2 weeks Now Mar 18 No rails No ship date No answer to my emails No company phone Feels like a scam Did they just go out of business and left the web site up to collect what they could from suckers