Extroandvert Reviews

Great service

Excellent dress Excellent customer service I will definitely buy from Extro Vert again

Excellent

Very happy for my new blazer It is wonderful Thank you

Was a bit sketchy at first to buy

Was a bit sketchy at first to buy something that I have seen on TikTok but very fast shipping and the dress is absolutely beautiful

Complements the body so well

I was able to track the package easy and got it in time as well

Fantastic Shopping Experience

I recently bought some clothes from Extro vert and I m absolutely thrilled with the whole experience The customer service team was super helpful and quick to respond to all my questions The quality of the clothing is top-notch the fabrics feel so luxurious and the stitching is flawless Plus the styles are really trendy and flattering and everything fits just right The shipping was fast and the elegant packaging made it feel like a special treat I ve already gotten tons of compliments on my new outfits I highly recommend Extro vert to anyone looking for stylish high-quality fashion

Everything went wrong

Still haven t received my refund First the returns policy is 1 and I was charged 3 72 after a number of emails I was asked for my paypal details as their system wouldn t let them refund me the additional returns fee I paid They did send 2 72 to my paypal account HOWEVER they never refunded me the cost for the item When I emailed them to advise that the parcel was sent back to me by royal mail they apologized again saying they had changed the warehouse and didnt update their address on their website And I should just keep the item I was like huh What about my 36 refund they never responded and weeks later they are still not responding to emails and havent issued my refund I m happy to send back the item if you give me the correct address and a prepaid label its unused and in original packaging what I want is my refund

I need to make a return

Everything went wrong I ve ordered a product that I ve never received you sent me the refund and that s ok but without any explanations or something like that and after a confirm of correct shipping Once it arrived in Italy I had to pay other extra fees that weren t expected and it was a big amount if I have to consider even the shipping cost I ve never received emails for days and the product arrived after more than a month Unbelievable I wrote two times to the customer service and never got a response back I think I won t buy from you anymore I found you on Asos and there the service was better even with lower prices I m very disappointed I m sorry but this is not a good service for your customers

I still haven t received any order

I need to make a return but no way to do that