Based on authentic user experiences
Monika Miller
6731 reviews
N/A
7 months ago
KILLED MY DOG due to their negligence
these vets KILLED my 6 month old puppy they told us to turn up for cherry eye procedure and when we turned up they didnt have us in their schedule they told us to leave our puppy with them in case they find time for him i should have known better than to leave him there they had my dog for 3 hours to check his blood and assess if he was fit for the surgery but didn t bother all they cared about was the money my dog threw up after pre meds but they carried on then after anesthetic he died before the surgery even started apparently he had pneumonia result from post mortem and blood test would have indicated that there was an infection white cell level but they did none of that im now getting VCMS involved and im also seeking legal advice to take them to court i thought they were professionals and would have shown more care to an english bulldog but they rushed through the surgery and were also one vet short on the day they still charged over 1 2k for the surgery they didnt do and in fact for killing my dog DO NOT TRUST THEM you may never see your dog again
Lucy Lou
6731 reviews
N/A
7 months ago
Avoid this place if you care about your pets
Sent a letter of complaint regarding my experience and it wasn t even acknowledged They didn t even have the courtesy to look into it
Jo jo Sun
6731 reviews
N/A
7 months ago
Well I m absolutely disgusted with my
Well I m absolutely disgusted with my latest experience Ordered 2 written prescriptions 2 x pieces of A4 paper bare in mind these have already been billed to my insurance company Received a text to make payment What payment I was told postage as they are not allowed to email them Strange I was told the postage would cost me 8 40 which I immediately challenged I was told this was the cost and it would be signed or recordedWell today they arrived and the cost on the letter was 2 40 I rang and this was referred to the practice manager on receiving the explanation I was told this was for overheads I have asked for a written list of these overheads what do they mean folding the letter and putting in the envelope What an absolute disgrace I have been refunded my outstanding postage fee so what does this tell you If they do this to 10 customers who are more than likely sad and vulnerable regarding their pets health they make a pretty sum on the side I will be taking this further as this is not acceptable behavior or good practice Be aware of this when ordering prescriptions via post I have lost a lot of faith in this practice now
Zara Khan
6731 reviews
N/A
7 months ago
WARNING
If you care at all about your pet I highly advise you do not use this veterinary practice for eye referrals All about making profit Vets such as Austin who pretends to care but then speak to you like dirt when any issues arise But worst of all is Sarah the condescending practice manager who takes months to respond to any queries and then quickly dismisses all your legitimate concerns
Consumer
6731 reviews
N/A
7 months ago
Terrible vets all about the money
Terrible vets all about the money operated on my dog with turned in lashes gave me an estimated bill for 4K plus then advised this is the most the surgery would cost but would more likely be lower this was advised st or op they leased with my insurance to get a figure they would pay then I was to pay the balance post op when collecting my dog the receptionist advised of balance to pay I paid my bull then 15 months later advised I had an outstanding balance of 800 plus I have disagreed and now taking me to small claims court with no explanation as to why there is a balance If you use them get everything in writing Keep away
Consumer
6731 reviews
N/A
7 months ago
Keep away from this vets all about terrible
Keep away from this vets all about profit spoke to my insurance while in the surgery to get a figure of how much insurance I had then after they gave me my final bill and I paid 15 months later they billed me 814 00 on top of already paying nearly 3k there error receptionist gave me the amount to pay and my insurance advised me they sent there bill in December after the surgery was completed in April I am now going to court over this keep away
Kirsty Brunt
6731 reviews
N/A
7 months ago
Amazing care and friendly staff
I was very nervous for our consultation at the eye specialist natural The moment I walked in the receptionist was extremely kind and helpful and I was greeted with a lovely smile the nurses and the specialist we saw was fantastic explained everything to me and made myself and my dog feel so at ease and was even able to perform the procedure on the same day Thank you so much for showing such genuine care and helping us so much
Emma Holland
6731 reviews
N/A
7 months ago
5 stars
Having been very quickly referred to Eye Vet back in June all I can say is how amazing this place have been Our little frenchie was very close to loosing his eye Laurence Emma have gone above and beyond with giving me advice and treating Dukes eye It s been a very long process and we are not out the woods yet But they have been so supportive and really helped me along the way They have been so professional and caring and really explain everything down to the last detail Darren is absolutely amazing and always greets me with a big and smile and warm hello Again he goes above and beyond with everyone who walks through the door It s such a refreshing change Very kind and considerate I can t thank them enough for how they ve helped me and Duke