Eyemedvisioncare Reviews

Denied a claim for medically necessary lenses without notification

I require medically necessary lenses and without them I m blind I ve had the same prescription lenses for 5 years in a row This year EyeMed denied my claim saying I d exceeded my benefits despite me not making any claims since last year and they couldn t say when or how I d exceeded The only claim I make is the once a year lenses claim And they didn t provide any communication when denying the claim I had to phone the opticians to find out from them that EyeMed was not approving the claim then I had to phone EyeMed and spend 30 minutes on the phone to be told the claim was being denied I pay for my vision benefit through a global company with 130 000 employees as part of a group insurance policy Will be escalating internally to our benefits team to see if they can look to go with another more competent company

Poor customer service

I ll be out of the country during the month I would be eligible to have my next eye appointment I reached out multiple times asking if someone could help see if I can schedule an appointment sooner and no one ever responded

Just hoping no one will have o deal

Just hoping no one will have o deal with them that is nicest thing I can say about them

Not an insurance plan

Found out belatedly that you must purchase the glasses at the time of the vision check or you don t get the discounts This is predatory BCBS should know better than to deal with a company like this

Cigna Dental with EyeMed vision coverage

Cigna Dental with vision coverage contracted EyeMed last year Got a 10 check for the eye exam receipt not the 100 expected Sent complaint asking if we had already had an exam EyeMed sent a Dept Health and Human Services form to my disabled wife making sure she authorized my complaint and could she provide more information including her Medicare Dropped coverage Feb 2025 Cigna sent a check for exam and first pair of glasses without apology or explanation

They are fraudsters

They are fraudsters My employer sent me to have an eye test and glasses with one of their approved opticians After doing the test they offered me a range of very cheap very low quality very small aperture plastic frames same low quality as off the shelf reading glasses that you can buy for 2 from discount stores and they said these are the only frames that they offer for free And because the aperture was very small they cannot do my prescription in normal lenses and wanted me to pay for ultra thin ones It would be a waste of time and money to fit lenses to these low quality super-small frames so small they are more suitable for children rather than adults I refused to have my glasses to be made and walked out with the eye test results Now I have used my employers vouchers and ended up with no glasses Avoid at any cost dealing with this company

A Scam as is most eye insurance

A Scam as is most eye insurance EyeMed is owned by Luxottica a manufacturer of eyeglasses where they first fail to cover necessary procedures and visits then market their own products to you Seemly at random the insurance company side of their circuitous business structure dropped the closest specialist eye doctor to our family therefore forcing us to drive farther away or pay exorbitant prices for the closer option

PICK ANYONE ELSE - You will be sorry

I signed up for coverage in November 2024 I expected to receive some information about the plan I am paying for in the mail Nothing So maybe I have to sign-up on the website that s fair I go to create an account using my SS number and it doesn t work I called and got a lovely CS rep and she got me my Member ID number finally so I tried using that instead to sign-up No dice I downloaded Chrome no dice I cleared cache no dice I DOWNLOADED YOUR APP AND NO DICE When I couldn t create my account so I could figure out my insurance information I paid for the chat box rep Brittany told me well it s working on my end so there s no issue to escalate EXCUSE ME And so now I have just go to the eye doctor and pray it works RUN DO NOT PICK THIS PROVIDER YOU CANNOT EVEN USE THE BENEFITS YOU PAY MONEY FOR