Ezbuy Reviews

Hello

Hello I ordered a handbag and i recieved some plastic slippers I was totally dissapointed i juat wasted my money on something this I want my money back or i want the bag that i ordered this or that

Really Poor Service from EzBuy

Really Poor Service from EzBuy Singapore I was recommended by my friend in 2021 to try out EzBuy Singapore s services for Daigou to help purchase on our behalf from Taobao merchants At first it was still ok using EzShop service and items from Taobao arrived within 3 weeks from China by Ocean freight By December 2021 this EzShop service was abruptly stopped Yet I continued to support EzBuy Services by using EzShip buying directly from Taobao and ship into Singapore using EzBuy Recently since May 2022 EzBuy s service standard has dropped alot and service attitude is really bad Now this is the last straw Items takes more than 1 month to arrive from EzShip The notification received will be there is a delay in Customs clearance Items from Taobao now takes more than 1 month to arrive I even have to fork out Extra SGD 3 00 -5 00 for delivery to my doorstep And now as of July 25th 2022 EzBuy has even delivered a wrong item to me while my parcel is been missing till now Written email 3 times and contacted their LIVE Chat where NOBODY replies from EzBuy Really frustrated with this Horrendous Poor Service Attitude and Irresponsible Customer Service attitude when emails sent to EzBuy Customer service there is completely no reply Now my Missing Parcel is still unaccounted for This is the last straw and from now I ll change to other service providers Since EzBuy does not seems to want any accountability they shall lose their valued customers

i ordered 10 sets of Steam deck game

i ordered 10 sets of Steam deck game consoles worth 649 USD for each set It was shown it had been delivered to the USA forwarding warehouse on the 17th of Nov However it is not updated until now it only shows that 3 sets have been received I called several times they said another company signed it all different company names I double-checked my address Finally I put in it was exactly what they had given I was very frustrated and in the meanwhile I discovered from an Sg steam deck group they were having the same issue seven people in that group lost their parcel and they were also using the address that Ezbuy that is providing We suspect the package was purposely signed with the wrong name by Ezbuy warehouse staff and sold to eBay for profit

Double standard Inconsistent

Bought same toy from taobao that already shipped before But this time they mentioned it against the policy Had chat with their staff but they unable to explain and keep rejecting The same toys are being sold in ezbuy website their own website Their staff unable to answer Ask to chat with customer service and already tried 3 times to connect with Cs but after waited 30min chat ended Lucky the fourth time able to chat Cs said because they have license to ship it I ask what kind of license they unable to explain at the end they said will take down their listing but never takedown untill now Scam shipping company

Shipped me the wrong item

Shipped me the wrong item can ask for photo in 1 email then order number then proof in 2 separate emails Then take about 1 5 weeks later to reply only after i chase them then theyccome back n say they wont take responsibility for the wrong item 2kg for a tshirt then they shipped me a doll What a joke of a company

Scam company

Scam company for sure Bought 4 sets of steam deck and only 2 were delivered lost over 1k due to 2 sets lost Confirmed with valve all sets were sent out only when only reaches ezbuy it got lost Ezbuy keeps denying and refuses to refund Please avoid this company at all cost

Vey bad experience

Vey bad experience I never notice about the changes of collection point Direct me to another collection point which is too far for me and out of way so i am not interested on the clothes i purchase getting it is so expensive than what i purchase because of the transpo Ezbuy take away my balance on my account and keep on charging me for the clothes that for dispose already I cant even talk to live agent or costumer service i email to them 2 days after i place order to pls cancel my order but no proper response they cancel the rest of my order living me one item only The amount of cancel order went to my account which they take away Now zero balance alrdy but still charging me for unclaimed parcel

POOR SERVICE SLOW IN RESPOND

POOR SERVICE SLOW IN RESPONDThe company cancels the live chat and there is no one to help to solve your problem In addition the customer service is too poor If you submit a ticket for something happens you have to wait two or three days before giving a formal reply Basically it is useless also wasting your times

2010 -- 2023 good bye

I supported Ezbuy when they first started on 2010 formerly known as 65 daigou Back then when they were small their service was still good Over the years I saw the changes in them they grew bigger n more stable I was so happy for them I started using Prime in 2018 as the shipping fees were good and economical especially for the wishlist But one day in 2020 2021 they took away the wishlist function and revamp the whole thing without giving a heads up beforehand Quite rude I thought I cancelled my Prime eventually cos it wasn t worth it anymore Nowadays they even took away the Live Chat function and require you to submit a ticket to them I am using their ezship it was supposed to be sleek and prompt but now if they miss out signing for any parcel I have to wait for a response which comes in 2- 3 days later Getting more and more lousier I will use other 3rd party shipping company moving forward Ezbuy 2010 -- 2023 goodbye