Ezoo Reviews

Honestly really really great customer

Honestly really really great customer service kept me updated and well ensured after my accident I ve been a customer for more than 3 months now must say Ross has been really helpful with getting my Cupra sorted and relaying information back to me 10 10 would recommend

Outstanding from start to Finnish

Outstanding from start to Finnish Ross from first contact has been a star his knowledge of the industry is brilliant I swapped cars and even got a little package delivered from Ezoo with the bits I left in the old car little parts of customer service like this goes above and beyond Five star

Straightforward and great experience

Ross made the arrangements all straightforward and completed in the week He easily resolved some small technical issues with bank checks Sukhi delivered the car and was both professional and a good guide in the relevant information

Within a few days I had a Cupra Born on the driveway

I search all over to find a short term EV rental no luck Then I visited the Fully Charged Show in Harrogate met the EZOO team and within a couple of days I had a Cupra Born on the driveway The signup process was straightforwards the customer service great and they really went above and beyond to get the car at such short notice I ll be renting again

OUTSTANDING CUSTOMER SERVICE DORRSTEP DELIVERY

So far so good - wow what service I have a ID5 on hire for 3 months while i test out how viable EV cars for disabled people i cannot walk and i have fitted Lynx controls to the car for the duration of my hire They were in contact with me loads before the hire started then texting and calling me a few hours before the delivery they also called when they were 5 minutes away The delivery person gave me a full tour of the car as i said i have never used an EV before they gave me every detail of the car spec I have always been a petrol head so i love car talk they explained the gears the infotainment the charging system EV apps EV charging EV batteries they went into every detail to ensure i was happy with the car Then before they left they moved the car around so that i could charge it up straight away I had my disabled controls fitted the following day so i could drive it and everything they explained was to that exact detail of the car im a couple of weeks in and done about 200 300 miles as i am a hybred worker and i am completely sold on getting a full EV for my next car at the moment

Recommendation

Straightforward and supportive throughout my time with eZoo Ross resolved any issues quickly and professionally Would recommend eZoo to anyone looking to hire or lease an electric vehicle

Very good experience hiring the car

Very good experience hiring the car Excellent communication all the way through clear advice and delivery updates so I knew when the car would arrive It was the first all electric car I had driven and plenty of time allowed to walk through all I needed to know

Excellent service

I rented an EV for 6 months from EZOO - it was an excellent experience and everything ran smoothly Ross in Customer Service was particularly helpful - always available over the phone or email prompt replies very patient and helpful and no problem too small I would thoroughly recommend this company and would rent from them again

An easy and enjoyable experience having

An easy and enjoyable experience having the Nissan Leaf for nearly a month and I felt totally supported by the EZOO team throughput