


EzSpace | Space saving & Stylish Loft, Bunk & Murphy Beds
Based on authentic user experiences
Phlip Flop
6731 reviews
N/A
10 months ago
BEWARE Shamelessly incompetent company
Aka Ezspace uk Ezspace com au Basically these guys don t have physical stock in the country they sell from what I can only assume is a chinese producer As such I have been waiting 3 months for some of the parts for my sons bed not so much as a peep from the company a botched delivery which I am highly dubious of and another month delay in shipping the remaining parts Personally I would recommend going to a genuine UK seller and saving yourself the frustration of waiting for these clowns to send you goods you ahve paid for long before They messaged to say hey no problem you should have it delivered by the time you read our message This is the extent of their laughable customer service No substantive apology just excuses and lame duck promises which have no substance Suffice to say 2 out of 4 parcels for my order are still missing and only one has a revised and updated delivery notice Which no is not as described prior to reading their message Purchase at your own risk Now that everything has arrived I can confirm the production quality is about as good as the delivery and customer service Zero tolerance in the design means that the underbed has to be forced into position if taken out The main bed requires aftermarket reinforcement to keep it from lurching around dangerously The trundle bed instructions amount to a piece of A4 that comes nowhere near being an assembly guided for what is arguably the most over engineered piece of the entire bed At GBP 1 500 you would expect to get good customer service quality design solid manufacturing ideally all of them YOU GET NONE OF THE ABOVE
Becca Wu
6731 reviews
N/A
10 months ago
Would rate 0 stars if I could
Would rate 0 stars if I could - I ordered a NOBU wall bed 1 It was 3 months delayed2 When we received it it was missing instructions When they did send the instructions they were outdated from 2 years ago and made no sense even to our professional handyman who has installed thousands of beds As an example the numbers on the instructions relate in no way to the numbers labeled on the items sent and an entire very critical panel was missing instructions on how to screw it in3 It fell down the pistons have an incredible amount of force - the bed came crashing down on our professional handyman and caused severe injuries sending him to the hospital We fixed this to a normal wall not stud so there s no excuse for this I have sued and filed county court judgment against them and have been awarded the settlement and will enforce DO NOT BUY from these guys - not only can this bed injure you it can kill whoever is sleeping in it when it comes crashing down on their head Trust me it s only a matter of time before you see headlines about deaths caused by these beds - you do NOT want to be the topic of the article P s the reply is absolutely BS - I never used a stud wall This bed is dangerous and has been confirmed by 1 a professional handyman and 2 the UK claims court who has awarded me damages of 2 519 which they refuse to pay Shame on your for taking advantage of customers and disobeying the court with no further recourse - it is illegal
Catherine
6731 reviews
N/A
10 months ago
0 stars
0 stars Ordered from them Didn t receive the product They refused to refund me despite promising to do so for over a month
Daniel Winn
6731 reviews
N/A
10 months ago
Terrible quality and service - avoid
Scratched damaged and poor quality manufacturing of the parts required for a loft bed from EZ Space They are made to a very poor standard in China and there is no UK based business to deal properly with - just a warehouse Despite trying to work with them to get replacement parts now at the point of requesting return of the goods to EZ Space their customer service have now stopped replying to emails and gone completely silent Please do not waste your money on goods from this company
Martin Dostal
6731 reviews
N/A
10 months ago
Poor quality and horrible product
Beware Horrible product Quality is very poor cheap boards with horrible smell Panels came damaged and the bed was wobbly Misleading pictures Quality of the bed was so poor that I didn t allowed my children to sleep in this bed Disassembled straight after and bought somewhere else Ezspace AU EzSpace UK and are linked companies and offer the same poor quality products Check Australian Reviews to see many disappointed customers
R Smith
6731 reviews
N/A
10 months ago
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANYUpdating my rating to 0 stars if I could It has been over 6 weeks since we requested replacements for broken panels They were responding regularly with messages like we are testing new packaging to send everything safely but still not dispatched We have suggested a refund instead so that we can find an alternative solution as the panels are just not materialising and our daughter is sleeping on the floor in a damp spare room whilst her new bed is unusable They are now ignoring my emails
Ruth Rae
6731 reviews
N/A
10 months ago
Poor quality mattresses
We ordered 2 natural latex mattresses in March for delivery in June they didn t arrive until the end on October and were of very poor quality and not what we expected Very disappointing
Amy Whiteford
6731 reviews
N/A
10 months ago
We only received part of our delivery
We only received part of our delivery and even that included damaged pieces The customer service has been appalling with every email dodging responsibility and offering no clear delivery estimates We ordered this bed months ago yet our overseas guests who are staying for over a month still have no proper bed to sleep on The entire experience has been deeply disappointing from the product quality to the lack of support At this point I m beginning to doubt whether we will ever receive the remaining items I ve also requested a refund but even that seems to be more challenging than getting the missing pieces delivered
John Farmer
6731 reviews
N/A
10 months ago
Great loft bed
Well designed Suits young teenager well
Thomas Jones
6731 reviews
N/A
10 months ago
TEOM loft bed
We have put the two loft beds together and the kids love them