Eztestpools Reviews

I would give 0 zeros if possible

I would give 0 zeros if possible They sold me a part that destroyed my pump motor for 120 and now I ll have to buy a new motor for 220 The worst part is they are ignoring my

Never got what I ordered

Ordered from them about a month ago and I never got the part I got an email that was checking if I got the part I said no they said wait two days and then contact them What the hell kind of customer service is that I wont order from them again

Terrible Experience

In February 2022 I ordered a 2500 spa heater that had an 8-12 week lead time My credit card was charged and an order confirmation was received In April 2022 when I inquired about its status the same person in Customer Service replied to me stating that my order was still on track we know now she obviously didn t even bother checking When 8 more weeks went by with no further communication whatsoever I again inquired on 7 7 22 only this time a different person replied and admitted the order had never actually been placed I received no explanations or apologies about how these things happened from anyone in management at the company and the only offer to make it right was a 50 discount and of course wait another 8-12 weeks while we do what said we had done back in February I cancelled the order with a full refund and have spent that money now with another company as E-Z Test Pool Supplies doesn t seem to care about its customers satisfaction certainly not mine at least

Don t trust their online prices

These people are great and usually very helpful I ve been a client for 10 years However don t trust their online prices I looked on line and a 7 pack full 1 partial set of elements for a DI filter was listed at 134 00 When I got there they were 35 00 each including the partial which ended up being 299 00 with 9 lbs Alk Rise I know my 1000 00 a year I spend is a small drip in their bucket but from now on someone else will get my Grand

wasted my time

waited a week on a part that was supposed to ship in 2 to 4 business days called customer support had to leave a message since they apparently don t work 5 days a week turns out they don t have the part and don t know when they can get it guess they didn t think it was important to let me know that or keep accurate info on their site my pool went downhill considerably in the time they wasted

Ridiculously slow order processing

Ridiculously slow order processing When you are placing your order they say orders are processed and shipped within 24-48 hours After you place the order and your credit card is charged your order conformation says that orders are processed in 3-5 days or possibly longer When they finally get your order out the door They use a 1 star rated shipping company called R L Carriers that is the worst in the business and will likely take several days to deliver if they do at all I had to drive to their terminal 3 5 hrs each way to get my pool filter I would shop elsewhere if you need anything in a reasonable timeframe

Won t ship to all US citizens

Explain why you can t ship to the UNITED STATES Virgin Islands We are a part of the United States and use the US Postal system This makes no sense

Great pricing nice website

Maryellen rocks

Merchandise was exactly as described

Merchandise was exactly as described was delivered on time and worked well Good job