F1csm Reviews

The worst most unprofessional company

Worst company I have ever dealt with I have bought many cars from dealers over the years and this is by far the worst They are so unprofessional and try pull wool over customers eyes by leaving cars in a mess and getting away without fixing things They also hold on to deposits while boasting They would never hold on to a customers 500 deposit when they have millions of pounds worth of stock They are extremely unprofessional Please avoid and pay more at a more reputable dealer you ll thank yourself later I wish I had seen these terrible reviews before wasting my time with these guys

AVOID THIS GARAGE AT ALL COSTS

AVOID THIS GARAGE AT ALL COSTS Having seen a Focus ST I liked at the Glasgow Road garage in Camelon I contacted the garage and spoke to a Mr Craig we agreed I d come and see the car and have a chat I was assured the car would be tip top by Mr Boyd Craig as the wheels needed a refurb the car would be valeterd MOT d service etc in time for me collecting Upon seeing the car the clutch felt extremely heavy and already having owned the exact same car I knew this wasn t normal so asked for it to be looked at and changed if necessary After a few WhatsApp messages we agreed on what was to happen However a personal family matter had came to light unexpectedly and I had to cancel the finance This was not met with concern it was met with hate and resentment This was all within the 14 days cooling off period so I asked the finance company for an unwind of finance be sent to the garage Mr Craig Boyd assured me this would be done asap by his manager Mr Paul Cowan this was not done at all I called to cancel the finance on the morning of 13th August 2024 and was met with nothing but questions from Mr Boyd asking why I then explained my situation and they were having none of it They took my 300 deposit on the 9th August and then said it d only be available as a credit note This was not discussed from the start and the entire staff were not transparent in their sales techniques After countless phone calls to their offices to get hold of Mr Cowan their sales manager the sales staff answered their calls to me in such a disgusting manner that It was beyond a joke A simple call from their sales manager to speak to me instead of several emails to Mr Craig Mr Cowan and the owner Mr Sinclair not one person called me back If such a cowboy outfit exists it s these bunch of morons They just want to take hard earned peoples money and not have a shred of aftercare They have roughly 10 good reviews but upon looking deeper into this shoddy garage it got even worse Upon me calling the finance company to chase the garage for the finance it took 5 weeks for them to return the money The garage kept an open finance agreement for a customer that did not own the car nor drive it They also gained several on interest Since they thought they d get away with trying to scam me I decided to seek additional advice from Trading Standards upon which they sent them two letters with their intentions if the funds were not returned I also had to seek advice from my solicitor too which is still ongoing As I received the V5c for the car in record time 3 days which never happens Mr Craig was fully aware of what he was doing in terms of trying to get a quick deal and move onto the next customer I asked where the V5c should be sent and I got 3 seconds of a phone call saying just return it and got hung up on several times by him and his colleagues I was pawned off every single time I called to speak to Mr Cowan or Mr Sinclair and to this day I have not spoken to them on the phone regarding this Some management skills They will not budge on anything you ask if they don t get their own way you d get a much more fulfilling conversation from an infant child In conclusion for anyone wishing to buy a car with the hard earned money you ve saved up DO NOT spend it at this horrendous excuse for a car garage Read the reviews first and foremost and save yourself the absolute headache of trying to speak to these incompetent people The only decent guy I managed to chat to was a called Grant and is based at the other Garage These type of people should not be selling anything let alone cars The fix them up cheap and then make them work for a couple weeks months then you end up left with a vehicle that s not fit for purpose and you ll be left out of pocket esp if you put done a heft deposit Proof of this has been traced to Ford specialists garages who ve had to try fix around 10 Focus ST sold previously by here For them to tell the customer their new car is a bag of mince and been driven like it s been stolen and had numpty technicians work on them and cut corners just to save a few quid It s laughable that they are still in business AVOID AVOID AVOID

Bought a knackered Mercedes C63

Bought a knackered Mercedes C63 wouldn t fix it or refund money They don t honour their warranty AVOID DO NOT BUY FROM THIS GARAGE They are very rude and unprofessional The word cowboys comes to mind

DO NOT BUY HERE

DO NOT BUY HERE I did my research and decided people only tell the bad stuff online and went ahead with the purchase Read the reviews and trust your gut feeling Pay attention to the state of the cars on the forecourt Buying here was the WORST and most costly mistake I ve ever made I ll fully expect some smarmy response but if this stops one family experiencing the distress and loss that we have due to this company then my review is worth it Please do not give this excuse for a business your hard earned money I ve finally just handed the car back to the finance company as I would not have selling it on on my conscience I would also add that my complaint has been registered with the finance company who have agreed that the car was likely faulty at point of sale and covered expenses of almost 5000 however this was only part of my costs therefore as I was unhappy with the full final response I have escalated this to FoS

great serice great cars george the

great serice great cars george the dealer was great

Son has bought his last few cars here

Son has bought his last few cars here so took me for a look Sat 22 06 Settled on a Discovery collected on 29 06 happy with car and service all the staff good to deal with Boyd looked after us well and sure if there are any issues they will be resolved Thanks again Iain

New Car

Hi I would like to day a massive thank you to George at formula 1 for all his help when purchasing my car George was a great help from start to finish always keeping in contact throughout I would definitely recommend George at formula 1 for anyone looking in the market for a car 100 great customer service

Thank you so much Boyd at F1 Cars

Thank you so much Boyd at F1 Car Supermarket for going the extra mile once again and fixing us up with a lovely car which suits our needs and indeed our our pocket You done good again