Fabricwholesaledirect Reviews

Shop anywhere else

If you are thinking about buying from this site run in the other direction This is by far some of the worst customer service and experience I have ever had shopping online and shop online regularly I ordered vinyl from this site and paid nearly the same price for shipping as the cost of the vinyl The company sent it boxed rather than on a roll and it arrived irreversibly damaged due to colour fading and creasing Customer service was completely useless for any help They insisted that the small print at the bottom on the listing of the vinyl excused them from the reasonable expectation that goods be delivered undamaged I ordered 8 yards Apparently anything under 10 yards is sent folded There is no notice at checkout about them folding the vinyl and no option to upgrade shipping so fabric isn t sent folded Anyone who s ever worked with vinyl knows you shouldn t fold it Despite the fact that the product arrived damaged I was expected to pay return shipping after already having paid for shipping once The company wasn t willing to do anything to correct the damage in the material They expected me to pay return shipping place a new order with them and pay for shipping on a second order having me pay for shipping three separate times to the same company before I got undamaged goods Literally any other online store that tells you their shipping policy upfront and has any sort of customer service is a better option

Seller does not stand behind defective product

I purchased a 14 yard roll of 30-mil clear vinyl fabric The fabric that arrived is clearly defective - it has rub marks swirl marks and wave patterns throughout the roll I reached out to Fabric Wholesale Direct but all I was offered was a 10 refund because I cut a yard off the roll I have filed a dispute with my credit card company

I purchased something from them and it

I purchased something from them and it was so disappointing Quality is bad and they re white color is too white like bluish white and off white is too yellow I had to return them on my own payment I had to pay 24 for all shipments and got nothing

clear vinyl sheathing

I ordered the clear vinyl sheathing After installing the 6 4 x 10 panels it was obvious something was wrong with it blurry stripe every 8 horizontally Called to see what to do to fix it clean it etc You can not order in advance because the warranty if you call 30 days a warranty probably expired before you unroll the product Just tried to get answers I didn t ask for replacement just advice That courtesy was not possible because the 30 days had expired The worst service I ve ever experienced Please do yourself a favor pay a little more and go anywhere else

FWD terrible costumer service and policies

I received my neoprene fabric from FWD and it arrived in terrible condition It had a large green stain and deep creases running horizontally vertically and diagonally making it completely unusable Apparently anything under a certain yardage is shipped folded but there s no notice or option to upgrade shipping during checkout As a result the neoprene was folded and crammed into a box When I requested a replacement in good condition they asked me to send more money Seriously I ve now filed a dispute with my credit card company over the original charges Order from Mood Fabrics

Still have not shipped my fabric

Still have not shipped my fabric It has been a week since placing the order I contacted them a couple days ago and have not heard back Poor communication slow shipping if they even ship at all Their website says they will ship out within 24-48 hours yet a week has gone by and they haven t shipped I need this fabric asap Very disappointed Will not be doing business with again

The color of fabric on the website was

The color of fabric on the website was incredibly inaccurate There s customer service dude was rude as hell No help why should i return the fabric for their mistake

Horrible Customer Service

Horrible Customer ServiceJust horrible Never have I had an experience like this Left brain does not know what the right brain is doing Took them 12 days to tell me they don t have the stock they said they have I lost a customer because of it and a hefty order of custom bags As a new customer they are not willing to offer me anything to keep my business No coupon no free shipping no free sample of a fabric I might be interested in all things that other fabric suppliers have done graciously to keep my business flowing Then I got on the phone with these people They require you to jump through hoops to do anything I cannot contact my manager with your issue you will have to do it yourself Do yourself a favor buy from a company that cares about you and your hard earned money

Placed order 10 days ago

Placed order 10 days ago My credit card was charged but order has not shipped and customer service person was unable to tell me when it will ship They have my money but I don t have my fabric will I ever