Factorialhr Reviews

Hounding sales

Joined a call with a salesperson who told me the benefits of the platform they offer But after the first call I felt harassed by the number of calls and emails to sign up I explained we weren t in the financial position to do so but was hassled so much that I put in a request to be removed from the database 6 months later that salesperson left and I start getting calls again Feels like the staff are under pressure to make a sale and are hounding people on their database I was interested in their platform when we had the right budget but now I won t be

Wrongfully charged for a whole year and never got reimbursed

The platform itself is not too bad although quite basic and that was one of the reasons why we decided to switch to another one When we did so Oct 2022 the nightmare started Although we canceled our subscription with the appropriate notice we were billed and charged anyway for the full year We contacted customer support and they started giving us a thousand excuses on why the reimbursement was taking so long etc 5 months and tons of email follow up later we still haven t seen a euro and the customer service simply does not reply to us anymore

Inflexible systems

Inflexible systems super clunky and ineffective customer service approach We signed up for this software hoping it would make things easier for our HR but we kept bumping into its arbitrary limits We then found we had been overcharged for way more seats than we actually used and raised both issues with customer service there are no options to adjust your plan on the website once it is already activated You have to wait and do an online meeting as the ONLY mechanism for getting answers or adjustments Since the meeting we have been waiting almost a month repeatedly chasing for the resolution after the meeting with no answers Terrible customer experience overall and we are likely to cancel the subscription just to be free of dealing with such an awkward service

Factorial is an u profesionales company

Factorial is an u profesionales company and I can t believe they market themselves as caring about because They prioritize only profitability

Avoid Factorial A terrible experience

Our experience with Factorial was absolutely terrible over the first six months we had four different success managers they did not seem to be able to retain their people - to add to that the product was grossly over sold only for us to find out when it came to implementation that promised features were not available The support is slow getting any support outside of Europe is near impossible Any complaints were met with promises that were never kept This is honestly the worst experience we have ever had with a software vendor there were commitments made that money would be refunded whilst the company were not delivering these were never followed through My honest advice is unless you are a very small business is to stay away from this company This is my personal opinion based on my personal experience and may not be representative of your experience

SALE OVERVIEW

Our experience with Factorial was absolutely terrible over the first 2 months we had - to add to that the product was grossly over sold only for us to find out when it came to implementation that promised features were not available The support is slow getting any support outside of Europe is near impossible Any complaints were met with promises that were never kept This is honestly the worst experience we have ever had with a software vendor there were commitments made that money would be refunded whilst the company were not delivering these were never followed through My honest advice is unless you are a very small business is to stay away from this company

Avoid

We were excited about getting Factorial but it has been a nightmare Overcharging under-delivering and then after we cancelled they keep taking payments every month Apparently this is down to us to query with our bank and they don t do refunds Avoid I have never been moved to write a review like this in 30 years in business but after trying for months to sort it out there is no other option but to warn others

This has to be the worst hr software

This has to be the worst hr software I ve ever used First of all they take an eternity to respond to a query And then they proceed to charge me even after my cancelation I had a call with this random dude and he was like okay your account is going to be canceled you ll not be charged anymore but guess what They still charged me

Customer service was horrible and the

Customer service was horrible and the sales reps lied to me What a horrible experience and most important is the hidden fees and the lying about costs They will charge someone else much less than they charged you Avoid at all costs