Factory2u Reviews

Beware of this company they are not honest

I ordered some bedding from a Factory2u on the Ebay platform However they did not arrive even though the tracking number showed they had been delivered which they had not After contacting the sender and stating the situation they refused to help and then refused to even answer my messages Ebay were asked for help and they insisted that a written letter on headed paper was required confirming that the package had not been delivered to me After exhaustive investigation on my part via my postman eventually I was able to approach the sorting office They confirmed in writing on Royal Mail headed paper that in fact the parcel had been delivered to the wrong address and backed this up with all their paperwork relating to the tracking from posting to delivery showed where and when it was delivered along with a photograph of the address label showing it had been redirected by them to an address which was not mine This has been sent to Factory2u but they still refuse to contact me No refund no customer service terrible company beware

Put the blame on me

They cancelled my order and said they would pay back what they owe me they even put the blame on me as they said I had cancelled it I did no such thing won t be bothering with them again

Beware

BewareInferior quality when prenium srated Offered return but never recieved credit Scam artists beware

Terrible quality and terrible customer care

Don t know where to begin with these people The quality of their products is so bad yet their prices are so high The duvet I purchased is thin and of cheap quality It leaks feathers everywhere I used it for only a few weeks and just had to get it out of the house The bedroom was like a chicken coop And I paid 150 for it But they will not take it back or refund Pillows and bed linen also very poor quality Small rips and bad stitching Especially their House of Emily Range is terrible CUSTOMER CARE IS NON EXSISTENT They are the rudest unhelpful inefficient people ever encountered and that s if you re lucky to get in touch or receive reply If you have a problem with any of their products you will be stuck And forget refundsThey take your no

Scammers

I m surprised these scammers are still open for business They are not to be trusted They take your money and either don t send the right items or nothing at all Their customer care is unreachable I have reported them to the consumer department and I m told they are under investigation

I tried to contact this company several

I tried to contact this company several times about a dressing gown and all I got each time was an answer phone apparently if you want to return you need to call them clearly you wouldn t be able to send anything back if they don t get back to you glad I researched first

Utter rubbish

Utter rubbish customer service Avoid and spend your money elsewhere

They lied on the advert

They lied on the advert about the towels GSM the quality is appalling compared to what I expected to receive They don t answer their phone so can t fix the problem for me I feel conned wasted my money and have a box towels that aren t fit for purpose

Ordered bath towels as it said in

Ordered bath towels as it said in description bath towels and they not bath towels they hand towels livid Avoid this company at all costs