Fairviewwindows Reviews

Disappointed customer

From first contacting the company it was approx 6 months until they fitted the windows in the summer of 2022 As winter approached I noticed signs of damp at the bottom of windows and doors on the inside After investigation I found out that they had not put any sealant around 4 of the windows on the rear of the property which is rendered I contacted the company and they sent someone out to look at them Two days later I got a phonecall saying they weren t going to do anything more blaming the damp problem on the rendering not being repainted So in all honesty I could not recommend this company to anybody

Fairview took our deposit in Aug 2021

Fairview took our deposit in Aug 2021 and promised fitting in the new year delayed due to covid it is now June 2022 and we have still heard nothing Every time we make contact they say our enquiry has been passed to the installations team and no one gets back to us

Bay Window Roof Botched

Fuming bay window roof over an inch and a half out out and sloping down So lead is leaving streaks down the windows and condensation outside across the sill Impossible to fit blinds on the window straight Came out to fix the job and skimmed over the problem with plaster on the interior bay leaving the issue remaining and lowering the bay window ceiling which is unsightly The roof needed redoing a totally botched job on newly fitted windows Not happy Came out and issue not rectified just a make do and mend patch up job to fob me of because of their dodgy measurements fitters could see it is not right upon installation they are not blind

Wouldn t recommend

Has two installations by Fairview windows either side of Covid The first installation left the house like a building site with dust and rubble everywhere due to whizzing brickwork whilst the old windows were out Dressing table ruined by solvent equipment resting on it Installation was so bad all the windows were removed and replaced 3 months later Not once did a manger call to the house to see what we had been left with No offer to clean the house or repair any damage A bunch of flowers Second part of installation involved a kitchen door When ordered it was stressed that the kitchen floor was going to be tiled We also informed them several times after The wrong threshold was fitted and the only solution is for us to remove our existing kitchen floor The after sales is dire and I felt bullied on the phone Constantly being shouted over and not allowed to speak To add insult to injury they have photographed the house and plastered it all over the internet as a success story for their advertising without permission I could not recommend this company Photos and videos of unsuccessful installation are available

Great service top quality fitting to

Great service top quality fitting to a professional standard

Had windows and a new back door fitted - we re happy

Recently had 4 windows and a new back door fitted - we re happy We d started-out with another company who sent a salesman out and my wife showed him what we wanted she said he seemed in a hurry and we got a quote which was a bit vague and didn t detail everything - so I rang-up to query and turned-out that lots of details were wrong eg colours of window some white inside wood outside and others wood both sides and the fitting of a catflap to the back door completely missed even though she d been through it with him Not good So instead we contacted Fairview and they were totally better the salesman came out and took rough measurements and went through alternatives we could choose from we decided and he went through his notes with us so we could agree it was what we wanted We got a quote and went with it - a little bit higher than other company but happier we d actually get what we wanted A surveyor came out and took precise measurements and we agreed details like whether windows would hinge left or right etc - he was working from the salesman s notes from before and they were correct for what we wanted He took our catflap away to be fitted into the back door when it was manufactured it identifies our cat s microchip and stops other cats getting in I fitted an old one into the existing door for the couple of weeks it took to make the new door Once the windows and door were made-up the fitters came and fitted them cleaned-up after the job and were keen that we checked all was good and we were happy before they left We did subsequently have a minor issue where the back door started to catch on the frame a month or so afterwards and so I rang and said maybe the hinges needed adjusting No problem they said and made an appointment for an engineer to come out 3 working days later he adjusted them all is fine now So we re happy with the job they ve done it s been done as we wanted they always turned-up when they said they would for appointments We actually dealt with quite a few people and all were professional and friendly - would use again

Great installation experience again

Our second time using Fairview for a Rockdoor installation The process from initial contact to installation has been very professional and clear Someone initially came out to take our order and drew up the draft requirements sheet a few weeks later someone else came out to conduct a survey to ensure what we had ordered was correct validate sizings and whether the door aperture needed any special works lintels etc We were told at the time of ordering late Oct Nov about the lead time for production and fitting which would likely be End Jan at the earliest Fairview then contacted us by email in early December to advise of our fitting date of 17th February and asked us to confirm if that was acceptable as we didn t see the email they followed up with a phone call to chase Fairview came out today to install the door on the date promised The fitter was excellent very prompt very professional and made sure we were happy with the installation You could see he took pride in his work checking everything was absolutely spot on level Whilst not the cheapest quote around I firmly believe that you get what you pay for and I would 100 recommend the company to friends and family for a door installation

Second property I ve used Fairview at

We recently had our second lot of windows and doors fitted by Fairview old new property great job Who I d like to send a big thank you to is Norman the maintenance guy called on us today everyone thanks the fitters who do a great job but I think this chap does a great job too if ever there s a little blip he is always extremely pleasant smiling and sorts it out with little fuss Norman your a great asset to Fairview I hope you get to see this comment