Fakro Reviews

Great customer service every time

Great customer service every time thanks guys

Happy with service and quality

Happy with service and quality Product easy to install Overall good experience and will use again

excellent service and help from Fakro

excellent service and help from Fakro especially from Tracey Twigg who arranged for my replacement part very efficiently and quickly

Great after sales help

Fakro went above and beyond to help me repair my broken blinds by sending me replacement cords and without charge In fact they posted them twice including to where I live overseas after the first delivery didn t arrive And this was outside of warranty at least 7 years after installation I m yet to fix them but regardless this help is immensely appreciated as it should save me a lot of money and hassle

First-Class Service

This company s window products are every bit as good as another well-known brand though this review relates to my experience of just excellent customer service when I broke a clip installing one of their loft ladders again - really high quality on my own A couple of emails and 3 days later I was sent a left- and right-hand replacement No fuss quick resolution - a great example of 1st Class customer service

Purchased a wooden loft ladder but

Purchased a wooden loft ladder but missed delivery customer service Abigail contacted me straight away to arrange a re-delivery option of collection but the delivery driver re-tried and we were home Brilliant customer service

Dealing with FAKRO was a pleasure

We have a Fakro roof window in a bedroom used as an office It had been fitted between 2006 and 2008 before we moved in Recently the window open close handle sheared off I contacted Fakro to be told by Gabi where to find a serial number to secure a replacement I called back with the serial speaking with Claire She explained the simple process of how to purchase a replacement sending me an email with link and item details I ordered the handle on a Wednesday at 230pm The handle arrived by 9am on Friday It was indeed the correct part which I fitted immediately Very impressed with the customer service Furthermore a tribute to the windows robust parts for lasting this long and the continued retention and supply of parts for their older products

GOOD SERVICE

First class service from initial order to delivery next day free Any questions I had were answered straight away Have yet to fit the items I ordered but I m sure if there are any problems they will be dealt with in the same professional manner