Yanmar Volvo Penta Mariner and Mercruiser Main Dealers Brokerage
Based on authentic user experiences
Adam Starling
6734 reviews
N/A
7 months ago
Do not use this company aka fyb marine
Company also known as fyb marine Placed an order in March for a Gulsweep 50 and had to pay 12 postage for a express courier this turned out to be ParcelForce The parcel was apparently delivered to my address and signed for by me when I was not home nor was anyone else parcel is lost or stolen This company have been nothing but uninterested in my parcel going missing being stolen I am told by the sending company it is out of our hands we have no responsibility as we sent it with the post office I said that they had booked this courier parcelforce so they had made the contract and it was down to them to chase and sort where my parcel was fyb think this is not the case and they are happy they did everything ok and thanks for you money Parcelforce driver lied and said I had asked him to leave the parcel safe he has never spoken to me had this confirmed by the depot manager from Parcel farce It is now August and still no delivery and no refund parcelforce in mid May tell me it is to late for me to make a claim against them even though on there website it says you have to be the sender to claim from them FYB marine says they won t claim as it would be rejected and they have done everything they should I really am missing something here what happened to customer service If there is any chance of anything you order going missing or you having an issue do not use this company they have only interest in taking your money be warned PleaseStill no response from company Avoid at all costs still nothing now near end of October
Richard Gillis
6734 reviews
N/A
7 months ago
FYB provided an amazing service
FYB provided an amazing service I had a really frightening experience with a nearly new Volvo Penta marine engine it wouldn t stop the starter motor was engaged and running and smoke was pouring from the engine compartment Despite the fact that I was in the Mediterranean FYB could not have been more helpful They quickly and accurately diagnosed that it was a problem with the MDI control unit checked whether it was covered by a product recall notice it wasn t and immediately shipped me a replacement part the dealers in the Med said they couldn t get one for weeks - and even then couldn t promise anything because it was out of stock Jerry could not have been more helpful and knowledgeable Sarah who arranged the replacement part was efficiency personified This is the first time I have been moved to submit an online review I am doing so because they really went the extra mile
Peter Dann
6734 reviews
N/A
7 months ago
Amazing service from FYB Marine
Amazing service from FYB Marine Phoned to check for a new prop seal to be delivered to Lochinver in far NW Scotland Sarah took the order and got it dropped at the post office to make a next day Royal Mail - delivered the following afternoon which up here in the Highlands is remarkable Thank you
Stewart
6734 reviews
N/A
7 months ago
Friendly
Friendly very helpful staff First class engineering facilities Reasonably priced They really do go that extra mile to help All in all it is a pleasure to have my boat berthed at Falmouth yacht brokers and I highly reccomend them to others
Simon Vines
6734 reviews
N/A
7 months ago
Very good service
Very good service - FYB identified the correct prop which they had in stock arranged special delivery to Fowey and saved us being stuck over the bank holiday weekend
Luke
6734 reviews
N/A
7 months ago
Great service great price
Great service great price and timely delivery A big thank you to Jo for helping make sure I got the right parts for my VP D2-40 when rebuilding the heat exchanger
Pomona Prefect
6734 reviews
N/A
7 months ago
FYB Knowledgeable Accurate Prompt Good Value Helpful staff
FYB deliver branded essential spares and equipment quicker and cheaper than other dealers They deliver reliably Using the requested tracked Royal Mail to the Highland and Islands of Scotland we had delivery in under a week Online experience is good but also Jo and Sarah with Jerry were patient getting technically trickier parts FYB are now our go-to firm as we ready for next season Nicandro - Pomona Prefect Ltd Orkney
Marcus Ward
6734 reviews
N/A
7 months ago
Awesome Response and Delivery
Parts ordered shipped and delivered 3 500 miles away in just 72 hours door to door FYB Marine is my supplier of choice when OEM parts are required quickly to keep my boat home in the water and performing as it should Whether ordering on-line or calling direct FYB staff are always helpful and knowledgable I would recommend FYB Marine to anyone who needs genuine parts and accessories for their vessel big or small
Jamie McNeil
6734 reviews
N/A
7 months ago
FYB Just an amazing Company and Group of People
For the very first time Lyme Bay Boats attended FYB to collect a vessel for Morgan Marine The Initial lift time was booked for 10 00 am The lovely Sue knowing full well that we had a long journey ahead kindly brought the lift forward to 08 00am What a star Arriving at 08 00am I was astonished The FYB Team were in full flight Bing Bang Bong they loaded the vessel in minutes - assisted in the securing all with a Happy Smile - Not only that- Team Leader Sue even offered me breakfast -all to which I declined - Please invite LBB back for any transportation - Breakfast on LBB BIG THANK YOU TO FYB MARINE
Adrian K
6734 reviews
N/A
7 months ago
What great customer service
What great customer service I live in Australia had some questions about parts for my Volvo Penta could not find answers locally and Jerry took the time to reply to my questions and directed me to buy from my local dealer If this is the customer service he gives to non-customers you MUST use them