


Sales & Lettings Agency In Sittingbourne & Faversham | Family homes
Based on authentic user experiences
Gary Cotter
6733 reviews
N/A
8 months ago
No Guarantor Big Problems
I was looking to rent a property from this agency and to a certain extent I had poor credit and didn t know about a CCJ This faultered my application and I was required to get a guarantor This is all fair enough After struggling to get a guarantor I done the option which is becoming widely more accepted nowadays in applying for a rent Guarantor online For anyone that doesn t know this is a site Or sites that offers to be your guarantor in exchange for a fee They will act as a guarantor counter signing tenancy agreements if needed all to enter a legally binding contract of them paying your rent if you default and miss a payment Almost Like a guarantor It s not an ideal situation however it serves a purpose For me I don t have any family available who earn enough to be my guarantor After all the effort of getting accepted by the company to get a guarantor I find out that they don t accept company based guarantors Which in this modern day and age where guarantors aren t always a certainty due to a variety of reasons like having no family members due to death abandonment retirement etc nor friends who feel comfortable being responsible for someone else s finances And let s be honest it s mostly only family who trust each other enough to be guarantors for each other anyway I think is an appauling business sense That was bad enough in itself However I pushed for an answer as to why they wouldn t accept company based guarantors This was the same agent who was responding in under 30 minutes After pushing that question and offering an alternative solution as well but saying that if that alternative option wasn t considered I wouldn t be able to get a guarantor I was quite literally ghosted by the agency I didn t hear back from the agency at all So now my communication with them has gone from them basically wanting my money to offering the best solution I am able to give them along with the financial security of a guarantor albeit not a personal one to literally no communication at all and them unable to provide me with a valid reason Well excuse as to why they won t accept a company based guarantor So if you re someone who is unable to provide a guarantor for any reason I strongly suggest to avoid this estate agency at all costs as they are unable to provide any reason let alone a valid reason as to why they won t accept a guarantor who enters into a legally binding contract with a tenant
David Vyse
6733 reviews
N/A
8 months ago
If Carling did estate agents because they re also cheap and tasteless
Terrible company If you want the definition of low intelligence poor conversationalist and in all out truth scumbags Carleys ability to hold a relevant debate based on facts is limited to people under the age of 21 unhappy to converse with people who have an understanding of how housing works Clearly unconfident with how to articulate with adults and relies on intimidation techniques which would be intimidating should they be applicable They side with the landlord and although I would love to say have questionable moral values sadly there is no question about it they have none Jacob is a testament to good communication and standing true to your values if your values are to hide from tough conversations However I imagine it s a difficult conversation to say We ve shafted you but the insulting part is he doesn t have the jewels to do it I want to call them cowboys but it does a bad service to cowboys I will just call them Addams family homes because frankly its scary and yet comical they exist
Leah Hunt
6733 reviews
N/A
8 months ago
Mould ridden properties and threatening staff
Do not use this letting agents if you want to keep your sanity 6 months of MOULD in the property My 20 year old sister rents from them and has had nothing but problems with mould and damp and defects within the home they don t care and are now threatening her saying she has to leave in 2 weeks or stay for the full tenancy in the disgusting property She has had 6 contractors in to view the mould because the landlord is to tight to pay for any works they just keep sending more people to get it quoted cheaper They work with rogue landlords and do not care about there tenants Carly Cleary is the one my sister has been dealing with she lacks customer service and is threatening a 20 year old who is renting there first property still paying full rent for a unliveable home There is clearly a theme when it comes to Carly threatening people Funny that she would speak to anyone but Paige now as she thinks she can bully her They are telling her she has to leave her furniture outside for 3 weeks and if it gets damaged or stolen it s her problem for them to fix the issues The council are involved and they are past the deadline for it to be fixed Honestly appalling company and we will take it as far as we need to so let s hope they finally give her a reasonable time to find a new property to rent to get out of this disgusting property If you would like to see the photos please look at my Google reviews under my married name Leah Vyse
Duncan lamond
6733 reviews
N/A
8 months ago
Really helpfull and pleasant especially
Really helpfull and pleasant especially Danny who went well above to help with our journey can t thank him enough thank you Danny
Abimbola Abi
6733 reviews
N/A
8 months ago
I want to say a massive thank you to Rhys Whittock
I want to say a massive thank you to Rhys who was my main contact throughout the buying process He made it stress free ever ready to listen and support Thank you Family home for having such a first class good customer service and Rhys Whittock surely represent your company well Thank you Kieran Smith and Sunil Popat for helping out with the key collection and at completion stage
Michaela Martyn
6733 reviews
N/A
8 months ago
Thank you Harry Carnt for your quick
Thank you Harry Carnt for your quick response to my boiler problem all fixed within a few short hours perfect
Duncan Lamond
6733 reviews
N/A
8 months ago
Really good property Agent Really
Really good property Agent Really speedy in dealing with issues Harry is really helpful and efficient please use this agent if you need a property Duncan Lamond
Miss Chelsea Luke
6733 reviews
N/A
8 months ago
Our experience has been really good
Our experience has been really good with our property manager Ben popat he has always kept in regular contact with us with maintenance on our home he is very professional and helpful He is always available to talk and is polite and well spoken Thank you Ben popatChelsea and family
Ali Hajyzamanali
6733 reviews
N/A
8 months ago
Amazing
Where to start family homes are just amazing with everything they have done I can t thank Kayleigh and samil enough with how great they are For a company director to stay late and keep trying to get stuff sorted speaks volumes for a companies reputation