Fantastapack Reviews

Fool me once

I received a product sample which I paid 224 CAD The box was bent and many cracks in it when I received it I wanted to take some photos but the box is basically useless Should have known

Horrible service and products

Very dissatisfied with the service from Fantstapack We had ordered a sample of the box that we are targeting and the sample box was received in good condition with good print quality Unfortunately when we placed the actual order the boxes we received were of a much lower quality The boxes were shipped pre-folded in the wrong direction This creates creases in the final box and it is very obvious on the outside construction of the box The print quality we received in the actual order is much lower than the sample that we received The folds and creases for the folds are also in different spots and much weaker than the sample The actual order was also shipped improperly which led to a lot of creasing and tears along the sides of the boxes It seems that they spent more time and care packing and shipping the sample box than the actual order To top everything off when I went to ship these boxes I was informed by the post office that the construction is most likely not strong enough to withstand shipping and that a box like this would be considered a product box Fantastapack specifically advertises these boxes as shipping boxes These do not hold up in shipping and I ended up needing to package each in a separate shipping box before shipping them Overall I am very dissatisfied with the production quality and customer service from Fantastapack I recommend staying away from this company Edit Fantastapack has replied to this review stating that they have not heard from me about this issue I have previously emailed them

If I could give negative stars I would

If I could give negative stars I would I ordered Mid November 2020 Given a ship date of 12 2-12 9 Messaged their customer service team which is an actual joke considering the word service in there because they have never heard of service or doing anything positive for a customer Was told running behind Given a new date of 12 14-12 20 and told it ll be in that window Messaged again told they are super busy Well good for you Nice to be busy Not sure anyone would ever order a second time so they must have a lot of first time customers It s now 1 03 2021 still no shipment still nothing This company is a joke Never again will I order I literally wouldn t order from them if it were free Worst company on the planet I never Wish bad on another small business however they have no business being in business Do not order from them Worst company I ve ever done business with Greg

Don t order here

If you have a time sensitive order I d recommend not ordering here Our company placed a bulk order here for boxes that were set to arrive the first week of December We confirmed multiple times with customer service on the production window in Nov to ensure we d get these on time Up until the second week of December these were on track to arrive However the week before christmas they all of sudden informed us they would not start producing them until the last week of December They informed us of a 13-14 day production turnaround time which ended up being a 36 day production time Their ability to gauge turnaround time is incredibly off and they need to improve it If holiday orders cannot be fulfilled if you place an order in Nov then it s incredibly deceptive to not tell your customers that They need to improve their turnaround estimates so it s an honest estimation We still don t know if we will receive our order by January Don t order here if you need your items by a certain time Alix is particularly awful at assisting customers and she is the manager Run from this place

box doesnt fit product

I got saddled with a large order of boxes that did not fit the dimensions of the product despite following all the directions of the online form correctly I got no help from the company in getting what I needed and a sorry not sorry response from them when I contacted them to complain Save yourself some headaches- use another service

These guys are not ready for primetime

These guys are not ready for primetime They have an ok web based design tool but you can t edit a new order if you want to change something So get it right first time or do it over from scratch So then I submitted a pdf which looks fine on Adobe but didn t come out right on the box But their response is Your problem Try again The quality of the graphics I did get is ok but the inability to do a basic first article process makes them unusable in my opinion

High quality and standards from start to finish

Highly recommend I couldn t be happier with the whole process and especially the beautiful end result I work with many vendors and fantastapack is A

Super Happy We Chose Them

As someone with limited art creation experience I am thrilled we chose Fantastapack John was so patient with me as we went through our company s design and helped me understand the full process to receive clear and beautiful images on our new client boxes We did a lot of research on other company boxes and Fantastapack not only had some of the best pricing but they had the nicest completed box forms Super happy that we chose them Looking forward to receiving the finalized boxes

Amazing Service Very High Quality Prints

We have placed 3 orders with Fantastapack and have been extremely satisfied with every purchase The prints are very high quality and we received each order quick Will definitely purchase more from this company in the future