


The Custom Boxes and Packaging Your Brand Deserves | Fantastapack®
Based on authentic user experiences
Alex Willen
6733 reviews
N/A
1 year ago
Truly Abysmal Service - Alix is Particularly Bad
I have to be honest and say the quality of their printing is very good Their service and communication on the other hand to describe their customer service team as incompetent would be an insult to incompetent people I have been given three different delivery dates for boxes that I ordered each of which has been wrong the ended up coming in almost two weeks after the first date Each time I was promised that they d update me if the timeline changed and not one single time did they follow through - I had to keep asking and getting increasingly long timelines Then they finally told me they were shipped and I had a FedEx number to prove it I communicated shipping dates to my customers based on that information Then FedEx came and it turned out they only delivered half the order The other half was inexplicably shipped with UPS which I was never informed of or given a tracking number for Those boxes are going to take another two days to show up So I spoke to their manager Alix She is absolutely full of it I gave her the entire story and she insisted that it s not on them and that they were just relaying information provided to them by the printer Even if that were the case I m doing business with you guys so if your printer is giving you bad info you take it up with them You re still the one responsible On top of that when I pointed out that her own customer service agent admitted that some of the miscommunication was his fault he said he just didn t notice that there were two shipments which is why he failed to inform me of the two different delivery dates she just started outright lying and continuing to blame the shipping department as though they re not responsible for their own shipping department The best thing that can be said for her is that she sort of almost offered an apology but it was one of those I m sorry you feel frustrated but I m not actually going to apologize for our actions or take responsibility kind of apologies that s just outright patronizing Anyway she ended up giving me a partial refund that was far too small for the inconvenience which is why I m leaving this review I m not an unreasonable person and I understand it s a crazy busy time for them - if you re an executive at Fantastapack I just want you to know that all I was looking for was a real honest admission that you guys screwed the pooch and meaningful compensation for the repeated errors I would ve kept using you guys as a printer for anything without a deadline Now instead here we are I hope you ll learn to treat your customers better
Laurie Manna
6733 reviews
N/A
1 year ago
Fool me once
I received a product sample which I paid 224 CAD The box was bent and many cracks in it when I received it I wanted to take some photos but the box is basically useless Should have known
Albert Li
6733 reviews
N/A
1 year ago
Horrible service and products
Very dissatisfied with the service from Fantstapack We had ordered a sample of the box that we are targeting and the sample box was received in good condition with good print quality Unfortunately when we placed the actual order the boxes we received were of a much lower quality The boxes were shipped pre-folded in the wrong direction This creates creases in the final box and it is very obvious on the outside construction of the box The print quality we received in the actual order is much lower than the sample that we received The folds and creases for the folds are also in different spots and much weaker than the sample The actual order was also shipped improperly which led to a lot of creasing and tears along the sides of the boxes It seems that they spent more time and care packing and shipping the sample box than the actual order To top everything off when I went to ship these boxes I was informed by the post office that the construction is most likely not strong enough to withstand shipping and that a box like this would be considered a product box Fantastapack specifically advertises these boxes as shipping boxes These do not hold up in shipping and I ended up needing to package each in a separate shipping box before shipping them Overall I am very dissatisfied with the production quality and customer service from Fantastapack I recommend staying away from this company Edit Fantastapack has replied to this review stating that they have not heard from me about this issue I have previously emailed them
Greg C
6733 reviews
N/A
1 year ago
If I could give negative stars I would
If I could give negative stars I would I ordered Mid November 2020 Given a ship date of 12 2-12 9 Messaged their customer service team which is an actual joke considering the word service in there because they have never heard of service or doing anything positive for a customer Was told running behind Given a new date of 12 14-12 20 and told it ll be in that window Messaged again told they are super busy Well good for you Nice to be busy Not sure anyone would ever order a second time so they must have a lot of first time customers It s now 1 03 2021 still no shipment still nothing This company is a joke Never again will I order I literally wouldn t order from them if it were free Worst company on the planet I never Wish bad on another small business however they have no business being in business Do not order from them Worst company I ve ever done business with Greg
Michelle Knight
6733 reviews
N/A
1 year ago
Don t order here
If you have a time sensitive order I d recommend not ordering here Our company placed a bulk order here for boxes that were set to arrive the first week of December We confirmed multiple times with customer service on the production window in Nov to ensure we d get these on time Up until the second week of December these were on track to arrive However the week before christmas they all of sudden informed us they would not start producing them until the last week of December They informed us of a 13-14 day production turnaround time which ended up being a 36 day production time Their ability to gauge turnaround time is incredibly off and they need to improve it If holiday orders cannot be fulfilled if you place an order in Nov then it s incredibly deceptive to not tell your customers that They need to improve their turnaround estimates so it s an honest estimation We still don t know if we will receive our order by January Don t order here if you need your items by a certain time Alix is particularly awful at assisting customers and she is the manager Run from this place
Ted Intorcio
6733 reviews
N/A
1 year ago
box doesnt fit product
I got saddled with a large order of boxes that did not fit the dimensions of the product despite following all the directions of the online form correctly I got no help from the company in getting what I needed and a sorry not sorry response from them when I contacted them to complain Save yourself some headaches- use another service
Mark Chambers
6733 reviews
N/A
1 year ago
These guys are not ready for primetime
These guys are not ready for primetime They have an ok web based design tool but you can t edit a new order if you want to change something So get it right first time or do it over from scratch So then I submitted a pdf which looks fine on Adobe but didn t come out right on the box But their response is Your problem Try again The quality of the graphics I did get is ok but the inability to do a basic first article process makes them unusable in my opinion
MorningFog Studios
6733 reviews
N/A
1 year ago
High quality and standards from start to finish
Highly recommend I couldn t be happier with the whole process and especially the beautiful end result I work with many vendors and fantastapack is A
Noelle Mitchell
6733 reviews
N/A
1 year ago
Super Happy We Chose Them
As someone with limited art creation experience I am thrilled we chose Fantastapack John was so patient with me as we went through our company s design and helped me understand the full process to receive clear and beautiful images on our new client boxes We did a lot of research on other company boxes and Fantastapack not only had some of the best pricing but they had the nicest completed box forms Super happy that we chose them Looking forward to receiving the finalized boxes
BC
6733 reviews
N/A
1 year ago
Amazing Service Very High Quality Prints
We have placed 3 orders with Fantastapack and have been extremely satisfied with every purchase The prints are very high quality and we received each order quick Will definitely purchase more from this company in the future