Fasciaexpert Reviews

Good quality product Service

Good quality product Timely delivery given the world we live in today and excellent customer service demonstrated by the delivery driver - would recommend

Highly Recommended

Well priced materials and excellent customer service There was an issue with unavailability of stock not showing on the website so my order didn t arrive when expected However the company bent over backwards to put this right and ensured that what started as a disappointing experience was turned into a very positive one Definitely recommended both on price and customer service

Brilliant service from them

Brilliant service from them prompt delivery and great products When I had to change my design there was no problem returning products for a refund - great customer service and I d happily use them again

Horrible customers service

Horrible customers service Better find an alternative supplier No email replies no one answer the phones Had to wait nine days to find out they have no sufficient stock No one ever bothered to email phone me to let me know

Appalling communication and service

Purchased some fascia boards as they had a quick guaranteed delivery date They didn t arrive on the day of delivery so I called They said part of the order wasn t in stock so it was probably going to be a week or so later I then asked if there was a plan to communicate this with me at all they responded we only find out when the customer calls Sounds like a very interesting business model No apology Not the service you need for this type of product Most definitely do not recommend Infuriating Ended up getting a refund They was their best part if the service Don t waste your time

No Show - No Delivery - No Communication

Ordered online for delivery on a specific date No show - No Delivery No communication to say the items were not being delivered No answer on the Customer Service telephone No reply to any emails sent to Customer ServiceAvoid this company - Clueless

If I could give no stars I would

If I could give no stars I would such bad customer service To be far the guttering and fascia boards turned up very quickly only I was missing a box of fittings brackets screws sealant etc So apparently the delivery company lost it I have chased and chased and no one cares apparently I live 2 hours from the depot so they cant send it by their owns transport as it would cost too much so send it by courier so they re now thinking about doing that only that will take another 3-5 days in the meantime I m paying for scaffolding wish I never brought anything from this company also wish I had checked their reviews very unhappy customer

Accepted order then wouldn t deliver

Placed my order online which was accepted the order was then given to my nearest GAP Plastics branch who said they won t deliver to my area I asked for a refund and was told they didn t know how to do that as I ordered online eventually received refund 3 weeks later with no explanation what so ever avoid at all costs

No help

Placed an order and within 20 mins realised I had ordered 1 length too much Emailed straight way to have 1 removed I received emailed in the morning to say too late it s already been dispatched as I emailed at 17 10 after office hours No help what s so ever Will not use this company again Will have to refuse delivery and loose my 10 postage charge or take the 10 piece out I don t need and post it back Customer services goes along way when your after repeat business