Based on authentic user experiences
Lydia Newman
6727 reviews
N/A
8 months ago
SCAM
SCAM SCAM SCAM DON T DO IT
Adriana Kraleva
6727 reviews
N/A
8 months ago
A horrific experience - DO NOT PURCHASE from them
A horrific experience Be Aware It says Fashionista London however their small family business has multiple contracts with Chinese suppliers and therefore they are shipping low-quality stock directly from China and even though they provide free shipping when you first order if there s something wrong with your item they will make you pay the shipping cost and any taxes to send the item back to China Yes it s all written in their return policy However their name Fashionista London is very misleading making me think I am ordering from a London-based company - what a mistake So I ordered an XS dress from them - first of all they sent me the wrong size S and second of all the size S didn t even comply with their size chart on their website as it was massive more like XL I needed the dress for a wedding occasion and if they were to send me another item it wouldn t have arrived on time for the wedding so I wanted a full refund as it was entirely their mistake for sending the wrong size and a faulty item From there I engaged in multiple emails with them asking that they contact me with the management as they refused to give me a full refund - never even answered that part of my enquiry With each email rambling on without acknowledging the stress I went through as I was forced to find another dress in 2 days for the occasion spending more money they offered me with each email minimal compensation for all the trouble they caused me I never got offered adequate compensation and after 20 emails over 2 weeks they agreed to give me a 70 refund Let s see if I will actually receive it what a joke I was in my full right to be offered a full 100 refund as the reason I wanted to return was entirely because of them I still think I deserve the full refund but I am tired of wasting my time with them - hopefully I will at least receive the 70
Ursula Mc Geary
6727 reviews
N/A
8 months ago
I sent a dress back which didn t suit 3
I sent a dress back which didn t suit 3 weeks ago IV proof of postage I was looking a refund an IV heard nothing back from them
Brenda Baines
6727 reviews
N/A
8 months ago
Do not buy from this company Total Rip-off
I bought a dress from this company 39 99 via a Facebook link - Firstly it took ages to come It certainly wasn t suitable to I emailed and asked to return it When I wanted to return it - I rang the telephone listed several times - no reply I was told I could but is had to be shipped to China No where on their website does it say this they just state that return postage must be paid by buyer - which means you assume you return item to London They then offered and exchange saying I could keep the dress which I didn t really want and the so-called exchange meant I had chose another dress and pay a further 11 99 postage To save any hassle which I think they rely on I agreed As I was using the exchange code - I hadn t noticed that the size had defaulted to S 8 - which was too small I emailed them within minutes to asking to cancel and change sizes they did not respond to my email for 3 days meaning that they could not change the order Also when the second dress arrived the thin quality of the material is very poor Subsequently I am left with 2 dresses I cannot wear and out of pocket 51 98I do accept the second dress was my mistake - but still This company is a total rip off
Jemma
6727 reviews
N/A
8 months ago
This is not a London based company
This is not a London based company - they are in China Clothes look nothing like the pictures on the website Large costs to send back to China so they get you to take a 30 refund instead AVOID AVOID AVOID
Tina Onoja
6727 reviews
N/A
8 months ago
This is a scam
This is a scam I have been waiting for delivery of my items for over a month now I can no longer track the order I have sent several emails without a response Don t buy from them It is a scam
Ria
6727 reviews
N/A
8 months ago
Scammers
Don t even buy scam company and website They agreed to 60 refund after 20 emails because of course they don t want to provide an address for returns and they gave me less than that Avoid
linzi
6727 reviews
N/A
8 months ago
Do not use this website
I have tried to get a refund the dress was poor quality and did not resemble anything like the website do not order from this company
Mrs Tracy Williams
6727 reviews
N/A
8 months ago
What a ripoff
What a ripoff THIS IS NOT A UK COMPANY Completely wrong sizing size 6 ordered size 16 returned Poor quality and styling Costing 14 to return to CHINA Still waiting for the 2nd dress from the order to arrive ordered 22 June 24 today is 17th July
Mrs Namini
6727 reviews
N/A
8 months ago
Ordered a dress in July
Ordered a dress in July never received it chased and chased it no response from the company Now October and nothing I ended up having to get my bank involved to reclaim my money Never again will I use this site