Based on authentic user experiences
Pasquale Gargano
6737 reviews
N/A
6 months ago
Poor Service
I booked with them a few weeks ago I have been emailing them ever since trying to get information about what I need to do when I arrive at the airport All I got back was the booking confirmation but no details Only 2 days to go and still no info on what we do They have not replied to the last 3 emails I sent this week Very poor Turned up at airport with no fast track and no vip lounge Awful company
In s
6737 reviews
N/A
6 months ago
RUN AWAY
The agent in charge of accompanying us called us for the first time on the day of our departure when we were at the baggage counter with one person in front of us in the queue The agent didn t meet us at the airport gate for the simple reason that he didn t call us as the Fast Track service requires The Fast Track service we paid for included - communication with the customer before arrival at the airport - a reception of the customer in front of the airport - and also an attentive customer service When he called he asked us which gate we were at and met us 10 minutes later we had finished waiting in line and checked our luggage When he arrived we refused his help because it was no longer of any use He insisted on accompanying us and taking us through the police We tried to contact the Fast Track company about ten times the day before our departure without any answer But as we had no news of the date and time of the appointment we were worried We had NO news until that moment when we were already registered The service was not rendered as agreed AWFUL COMPANY
Megan Allen
6737 reviews
N/A
6 months ago
Do not book this service
Do not book this service They did not show up for our arrival into Athens airport on September 2nd They do not respond to emails nor answer the phone Awful
Dhr Van Vaerenberg Jonathan
6737 reviews
N/A
6 months ago
Scam
Scam - there is no phone number and they don t reply to emails
Nadia
6737 reviews
N/A
6 months ago
If you want to loose your money
Unfortunately I didn t read other reviews before We also booked service received confirmation and that s all no contact details no information about where to look for the assistant no telephone to contact and no reply on e-mail requests Awful Just would like to know how we can get a refund
Justin
6737 reviews
N/A
6 months ago
Appalling
Appalling A complete scam We weren t given instructions and arrived at the airport to find an empty desk and no one to help us No response since I have complained and asked for a refund Do not use
6737 reviews
N/A
6 months ago
No money
No money I ordered fast track service at the airport for 3 people I flew to Hurghada today but upon arrival no one met me or called me The money was withdrawn They are not answer Feed back on the site a few emails DO NOT USE THIS SERVICE
Hisham
6737 reviews
N/A
6 months ago
It is a scam Please do not order for this service
I ordered fast track service for 2 persons to get service at CDG Paris On arrival no one was there On sending an email they responded as the order has been cancelled and the payment amount will be refunded No money is credited yet
Tabs
6737 reviews
N/A
6 months ago
Do not use this company
Do not use this company Twice had issues with meet and greet services for Marrakesh airport Also any changes takes 72 hours for information to transmit from its Kuwait office to Morocco so impossible to guarantee The online enquiry form does not work there is no response to any complaints via email or any contact number No refund
John Hawes
6737 reviews
N/A
6 months ago
Scam they provide no service
Paid company received confirmation and of course no greeter showed up It does seem this company is a scam that takes your money with no intention of providing service Their customer service is non existent no one will respond