Fastway Reviews

Absolute horrible customer service

Absolute horrible customer service My package was supposed to arrive on the 15th which I understood was a Sunday and Monday a public holiday I contacted fastway through the WhatsApp line they provided to try to arrange collection they informed me that temu packages are not eligible for collection even though that is not stated on their website where they advertise that you can arrange collection I was then notified on the 18th that my package would be delivered I then received an update that I am not home and that the driver could not reach me on receiving the notification that my parcel was on board the courier vehicle I waited outside in full view of my front gate so as not to miss the delivery There are 3 vehicles parked in my driveway and we are 10 people staying on the property we are all currently home due to December leave If the company cannot handle the volume of packages they should not take on the contract Unprofessional and outright liars Buffalo do a stellar job as I received my parcel which was sent with them 5 days after placing my order Fastway could learn from them Will be lodging a complaint with temu to have this company barred from delivering as they have done with skynet

Delivery issues

Parcel was picked up on 27 November 2024 It us now 5 December 2024 and I have had no notification about this parcel Neither has it moved from the bay in which it was originally stored Hung on for 7 minutes to try and speak to an agent to find out when delivery will be done No answer

Fastway is absolutely pathetic won t

Fastway is absolutely pathetic won t even respond on WhatsApp They don t phone you to tell you they are at the gate and just drive off with your parcel and they are impossible to reach If i could give them less than 1 star I would

These fools were supposed to deliver my

These fools were supposed to deliver my parcel on Saturday I waited No call no contact no nothing After tracking my parcel it was scheduled for Monday the 18th November No contact no communication once again then I saw it was scheduled for Tuesday The 19th November Once again no Call no WhatsApp no email to let me know that the driver is on the way Then at 8pm Tuesday evening I tracked my parcel again these fools had returned to Sender as they could not deliver Like what the actual hell After waiting 3 weeks These guys should be shut down

These people should be called castaway

These people should be called castaway couriers as that s what they do with your parcel and with it the customer

The worst courier don t waste your money

I ordered two shipments one local and one international both shipments are late and no one has called they say they couldn t find my address then I called and I was told that they actually have the correct address I then suggest to physically go to the depot to collect my parcel and I am then told no I can t because my shipment is in the courier van already A few hours later and yet again no delivery I will be writing a letter to Temu as well to rather stick to Buffalo logistics and not this company DO NOT waste your money and time here

No delivery

No delivery Whatsapp no reply apart from automatic next available agent will come back to you which never happens No answer of calls Will not recommend this courier company

Absolutely terrible service from this

Absolutely terrible service from this company specially when it is local delivery 3 days and there is no sign of delivery We are a company that prides ourselves on quick turnaround time and using fastway has made sure that isn t so I do not recommend this company nor will I ever use them again I tried calling today and nothing Try tracking and it says package not scanned