Fatbike-discounter Reviews

Poor communication

I am very disappointed with an order placed 26 09 2024 which on next day 27th October i contacted them via WhatsApp for a change in my order to remove something and to add a new item After that i waited until on 4th October when i contacted them via WhatsApp asking about the status of the order but there was no reply at all I tried once more on 7th October and the reply was kind of Your order takes a little longer because you changed something but will be delivered this week from a customer representative called Leroy On 9th October i tried to call them just for a status update but the answer machine was saying Due to our Crazy Deal promotions the delivery time would take up to 14 days i didn t know that as long on their site was stated the delivery time is 7 working days The following message is right on Crazy Deal tab - You will receive your fat bike within 7 working days - Anyway I hung up and decided to wait On 14th October i decided to call them because the week passed and it was supposed to get the delivery as per conversation in WhatsApp and the customer service representative told me something that they are very busy and she apologized then she asked me for my email address and few hours later i got an email with the same answer as in WhatsApp but this time there was no info about how long it would take Just i was informed i will receive a Track and Trace email 1 day prior the delivery date Now we are on 17 October which makes 14 days from the time i placed the order and still no sign from them I m running out of patience and i think i will cancel the order The reason to cancel is because i read one review and one customer stated On September 25th we ordered our Ouxi v8 It was delivered on October 8th That makes me count and find out that his delivery took 10 days and mine is still on pending after 14 days and counting P S If any changes I will update this review and change my rating I will still wait few days more

No bike no answer

I ordered my bike already 3 week ago my bike was not coming when I call for them they just fu me and say we told this next person and he will make something with this and today you got email but they don t give nothing any answer nothing This was my order number 1218416231 where you not make nothing with this I just go to the police because was not funny to I don t get any answer This company looks like a scam when you think to order something just no no make it go away

Did not receive order

Did not receive order bad communication Placed an order on the 1st of december and i STILL havent received anything No bike no update no e-mail I keep calling the customerservice and they dont provide me with any details about my order and tell me a vague story I have been waiting for a long time and it is very frustrating to see that i have to go after it myself the whole time they havent even updated me through email about any delay nothing Order nr is 1218508431 yall got to do better than this

Fatbike discounter its a scam

On December 12th I ordered my fatbike and I still haven t received my order I tried to contact them by email but no one answers If you don t want to lose your money don t order anything here

on December 20th I placed an order

on December 20th I placed an order more than 2 weeks have already passed and I have no information regarding my order from you it is not nice order number 1218553831

This is a bunch of rude and incompetent people

In my entire life and I am 45 years old I have never had such a bad experience with anyone as with this company This is a bunch of rude and incompetent people who lie and cheat day after day I bought a bike from them and after a few days the display was broken Since December 28th I have been trying to get a new display but even after almost a month they have not done anything about it and every day they say that the display has been sent or that they will send it during the day I will definitely not pay the third installment for the bike and I will also file a complaint with the consumer protection organization and all possible inspections

The battery is not working it gives me

The battery is not working it gives me Eror signal and I don t know what to do about that I have tried to call you but no one answered me In case if you saw my message call me back

Good luck if you buy something

I cancelled my order after not receiving it in time for Christmas even though I had ordered it one month in advance with an expected delivery time of one week Despite this the item never arrived Their communication is really poor they rarely respond to emails it typically takes three or four follow-ups to get a reply and their phone service although polite requires waiting times of over half an hour After cancelling the order they promised to refund my money within 14 days After 5 weeks calling them and even ignoring my emails I started to take legal actions and suddenly I received my money back

Poor customer services

Poor customer services Gives false promises we ll call your number back soon we ll send one of our colleagues to your place to pick up the bike one of our colleagues will reply your email 6 weeks later and still no response to all my emails and calls What a joke