Fb-london Reviews

WORST customer service ever

Bad customer service States 2-5 working days DELIVERY on website Ordered on the 25th of march still hadnt recieved my order on the 4th of april Only recieved a refund because i escalated things with clearpay Wouldnt order from them again I can see not EVERYONE has this expirence with them but way too many do Hire more staff to take on the work load Or dont sell clothes you dont currently have in stock

Non existent customer service

Non existent customer service Paid 310 for a coat on 6th may and heard nothing since I ve sent email after email and got nothing back about the status of my order Do not use this website I will be going to my bank now for a Refund as I don t think my item will actually arrive

Really disappointing for this company

Really disappointing for this company I purchased 2 trousers for the first time Paid 6 for delivery and it took 12 days to come Order in the 26th May and received them on the 7th June I want to return a pair of trousers as they are see through but their returns portal won t allow me and it s over 14 days Which I don t think is fair I ve emailed 3 times now over the course of the week and I ve had no response Won t be purchasing from this company again Shame I m all for supporting small companies but they really lack customer service and just causing me more agg

Not worth it

Live on the Isle of Man ordered over the required for free delivery and still had to pay 30 When questioned blamed it on DPD they have put the Isle of Man as part of the EU when we have never been a member Still no response or refund I order furniture off dunelm for less The floaty trousers are really seethrough and everything else is something I could find on a Chinese market

Appalling customer service

Appalling customer service I ve never known anything like it No explanation of delays no option to cancel an order without emailing them first you re lucky if you get a reply I ordered some holiday clothes with express delivery - their website stated order before 3pm for next working day delivery which I did 8 days and 2 emails later they finally got dispatched I never got a response to either of my emails even though I d told them I d ordered for a holiday and needed to know if my items were going to arrive in time Needless to say they didn t come before I left for the airport so I m absolutely fuming No apology either just a refund of the difference between standard and express shipping I wasn t bothered about the money I just wanted my holiday clothes BEFORE my holiday Judging by the other reviews I m not the only one this has happened to I won t be ordering again that s for sure

Absolute terrible communication skills

Absolute terrible communication skills Made an order nearly two weeks ago still no sign of the parcel Looked on my order it said 2 days ago it still hadn t been picked up by the courier it now says delayed need them for two days time for holiday fat chance of that No response from customer services even tho they are carrying on to post other items of clothes for sale

What a scam of a company

What a scam of a company Ordered via TikTok and although they have lives and all that online none of them reply people need to stop ordering stuff from them it s a SCAMOrder 15503087205547

Don t use this company

Ordered 2 items from this company on 15th August said it would be delivered in between 16th-18th August checked the tracking details yesterday and my package wasn t even on the way to me Went through TikTok to try and get in touch with them and I figured out how to request a refund and I also attached a message saying where is my order ignoring my message they just approved my refund request Seems pretty lazy to me that they would rather lose out on some business than to send my order out to me Don t recommend this company to be honest