


Based on authentic user experiences
D M
6734 reviews
N/A
7 months ago
First they send you a mail that you are
Would give it 0 stars if it were possible Got 20 pills of antibiotics that costs 0 72 cents EACH says so on our official government website in Nl afterwards they still took 350 own risk for pills costing less than 20 euro in total Spare yourself the time and look for a other insurance company
Mohammad Fazel
6734 reviews
N/A
7 months ago
The company is a fraudulent company and
Worst insurance company no customer service useless website Signed up when I thought I might have a job and couldnt cancel as their wesbite was useless I had to buy a document saying I have cancelled it in order to get a response which told me that my letter is not valid when i havent had this insurance for a month even and it has not yet been valid as it only was meant to start next year Utterly useless scam of a company
Rikki-Lee Hanna
6734 reviews
N/A
7 months ago
They don t give you a zorgpas
First they send you a mail that you are rejected because your visa does not fulfill the requirements then - without ANY change on the existing visa suddenly a few days later they start insuring you and ask for money while after the initial rejection it is normal to move on elsewhere The support is NOT AT ALL even trying to help on the contrary trying to subtile tell you that you re the idiot in this matter they are right idiot for being so stupid to actually think FBTO is a decent company while it turns out they are just trying every shady way possible to make money they admit nothing changed on the visa but do not at all try to understand that they cannot reject and then not reject based on the same criteria Obviously the moment they said they start the insurance same hour of receiving that mail it was cancelled still they insist to charge those days despite the fact that it was them who did everything wrong here One and one only possible recommendation STAY THE HECK AWAY FROM THEM - AS FAR AS POSSIBLE
Deya
6734 reviews
N/A
7 months ago
This company is a joke
The company is a fraudulent company and you should definitely not give your money to them blame there drivers for a crash and take all the money and the car STAY AWAY
AJ
6734 reviews
N/A
7 months ago
Horrible company
They don t give you a zorgpas You need to have the app with a working internet connection I payed for a worldwide coverage but not it seems that without roaming i cant even access my zorgpas
Anargyros Stavropoulos
6734 reviews
N/A
7 months ago
What a horrible company
This company is a joke Applied for mandatory health insurance they denied it without informing me The reason Checkbox do you want to be insured from 1 1 2024 or are you coming back to the netherlands Since i just arrived to Netherlands which option seems more logical Of course i chose wrong Instead of making it right they make me to go through the whole stupid process again Joke company that is full of incompetent people
Michal Germel
6734 reviews
N/A
7 months ago
Won t help me cancel insurance policy
After signing in with them I randomly noticed in my bank account that they took over 500 euros from me to cover the last half year I told them that this makes no sense considering I m an expat who spent the last half year going to my home country to access a doctor I had no benefits in this country but still they decided to take 500 euros from me without my consent and no matter how much I complained they refused to do anything about it Pure scammers and thiefs
Mehryar Delalat
6734 reviews
N/A
7 months ago
I would give them 1 star
What a horrible company they withdrew money from my account without my permission while I didn t have even an insurance with them Don t know how is that possible And they don t tell me who and how gave them permission to withdrew money from my account
Andrew U
6734 reviews
N/A
7 months ago
Automatic extension fraud
I m having trouble cancelling my plan online After so many calls and trying to WhatsApp I finally hear you have to do it online Even when I try do it online the cancel option isn t clickable I don t live in the country anymore So I guess I just cancel my card Thanks for nothing FBTO
amsterdam appartment
6734 reviews
N/A
7 months ago
Worts EVER
I would give them 1 star After 3 years It s time to move on No customer support chat bot Ridiculous It s so hard to reach them and they not responding to whatsapp messages Finding new health insurance ASAP