Featurebase Reviews

Some of the worst service I have

Some of the worst service I have received in years from a SaaS provider Due to a billing error on their system and nearly a year using them they cancelled our plan and notified us our trial has ended I was told I need to re-sign up and pay the subscription Small bug and understandable However when I spoke to Bruno in the support team telling him the price has changed He said we need to pay the new price as everyone will be paying it in a few months anyway I expressed this was unfair to pay the new price when we shouldn t be on it yet Then 100 pcm increase is insignificant the principal and the way Bruce handled the matter was terrible His final reply was Bruno from FeaturebaseAll customers will be moved to the new price next month as we ve added hundreds of new functionalities and improvements to the platform Even at 250 mo it s still many times more affordable than the nearest competitor better as well If you want to continue using Featurebase you can subscribe from the pricing page with the new price We will now look for another software paying more if we have to