Feelgooduk Reviews

AVOID

We have purchased several hutches from Feel Good UKThe quality has been getting worse and worse the wood used is very soft so animals can easily chew throught it The roof are made of a few thin blocks of wood with very thin wood sheets on top then the felt They practically collapse after time dangerous if you have foxes nearby The most recent huches we purchased have changed in design in a way that allow rain to pour into the hutch They also really increased prices We emailed them never got a reply and we note that thye have stopped displaying any phone number on the website wonder why

Death hutch

I bought this hutch in November I initially found it rather flimsy but had no major issues However this morning I found my child s rabbit dead in the hutch after it got its head trapped between the ladder and the side of the cage overnight This is clearly a very significant design flaw and this hutch should not be being sold I have informed the company and I hope that it will either be taken off the market or undergo redesign In its current design DO NOT buy it It is a death trap

Steer clear Utterly Useless

Steer clear Got a hutch of this make which seemed ok soft wood like many say but ok Ordered an extension Still not received our hutch extension that we ordered in March It s been shipped twice apparently yet never arrived Tracking numbers never work customer service is non existent no one uses a name or leaves a phone number Utterly useless company Wish we had bought an Omlet run as this house will not last a year

Goods arrived with broken packaging

Goods arrived with broken packaging Parts were missing because they put in to one of those press to seal bags all the nuts and bolts and some metal components so the seal breaks open Add the damaged box and you ve lost parts Asked to have the parts replaced along with the wrong supplied 8mm socket for all the 10mm nuts and the RUSTY yes really component and they want to the whole thing put back into the broken box and sent back As a customer we want the item So for the sake of a few parts they want it all back And you have to message them heaven forbid they allow you to have a phone number Well HOW is that customer service So I ve tried to put a note on their FB page and YOU CANNOT Their privacy settings don t allow you to For a 3M turnover they aren t good at customer care at all What company things it s a nice thing to do to give a refund than fix the problems AWFUL And then we could get to the flimsy construction and such I d add pictures but I can t see how to -11 10

If I could put below 1 I would AVOID

EDIT After ALOT of emails back forth eventually after sending photo video evidence of the hutch not being fit for purpose not useable a refund was agreed They collected the hutch and refunded in full It should not be this hard to resolve issues Very poor quality hutch Glad it was eventually sorted If I could put below 1 I would Ordered a rabbit hutch it arrived with a damaged part to start with They replaced that We also bought an extension for the hutch It does not join onto the Hutch as it should It is useless We have contacted them via Facebook email and left messages on voicemail to be totally ignored We are now left out of pocket with an unusable rabbit hutch Sue is useless We have contacted them via Facebook email and left messages on voicemail to be totally ignored We are now left out of pocket with a unusable rabbit hutch I wish I had read the reviews before we went anywhere near this company Avoid at all costs

Statement isn t true about guaranteed delivery

99 guaranteed delivery next day 3 99 for delivery 2 day s late So crossed with the poor customer service not trying to solve the issue not trying for a customer Shame Won t be using it again Update - contact lenses arrived ATER 3 DAYS Saturday late afternoon Unhappy with all experience and customer service Dear Feel Good - Couldn t do earlier update due to personal reasons Feel good removed my previous opinion post was saying isn t genuine

Avoid Avoid Avoid

Avoid Bought a bike tent from them with a 1 year guarantee within that year the cover started to split and holes were appearing Surprise surprise guess what isn t covered by the guarantee even though their website says the covers have a 1 year guarantee and won t split or crack When I emailed the company asking for a replacement they blocked me Using an alternative email they don t reply Absolute joke of a company and substandard goods Reporting to Trading Standards as well Genuine buyer my initial review is on their website red bike Shame I have to give 1 as they deserve less

Aviary s look good but they don t last

Aviary s look good but they don t last We have had our aviary with extension for 10 months The wire mesh rusts which could cause illness to birds The wood is so soft that clearly you would need to replace these aviaries every few years as the birds pecking them actually looks like a rabbit has chewed through the whole aviary These are budgies and finches Had to make another main pole as they had destroyed that to the point that it broke in half plus all the perches I have pictures if anyone wants to contact me I have emailed them about this as surely they should have some sort of guarantee I haven t had a reply To finish off the catches are so flimsy that after 10 months some how the door came open and I lost 7 birds I always check all the catches Expensive mistake if buying these aviaries as they are not fit for purpose Stay clear They look pretty but that s about it

Great Response to Issue

Took a chance on them as I found them through amazon Went direct and the product was 30 cheaper Spot on delivery and great communication