Fenella Smith London Sustainable Bags and Accessories
Based on authentic user experiences
Dana
6730 reviews
N/A
5 months ago
Pretty poor quality product
Pretty poor quality product customer service doesn t exist The colour of the purse started coming off after the purse was left in my handbag just for 2h I sent several messages on their IG they remove negative comments not responding to messages neither Pity I can t attach any pictures here
Kai
6730 reviews
N/A
5 months ago
Poor bag quality no customer service contact
Bag started falling apart within a few months of purchase Have sent the company several emails with no responses don t even receive an acknowledgement of my email sent Unfortunately cannot recommend purchasing with them
Jane Collins
6730 reviews
N/A
5 months ago
Very disappointed in the Luca Laptop
Very disappointed in the Luca Laptop Bag Bought in December 2023 used less than weekly to go to office Strap holding D ring for shoulder strap snapped Contacted shop and told I had put something too heavy in the bag erm my laptop Expensive poor quality product that looks great but does not last and worse customer service
TamiiWekwaC
6730 reviews
N/A
5 months ago
Poor quality
Bought a hand bag via a major retailer that I received last week and only started using yesterday to my surprise today the strap of the handle is broken after 1 1 2 days of use How is this possible The product is not of the greatest quality Bought this to use long term but this is not the case I am disappointed with this bag and the quality I am not impressed
Carole Bignell
6730 reviews
N/A
5 months ago
Assistance Outside the Box
I had a complicated reason for returning an item beyond the return deadline The customer service duo who handled my query Emma and Oscar were extremely proactive and very helpful allowing me to return the item regardless The personalised aspect of their interaction with me was an added bonus to their professionalism
Sarah-louise Elton
6730 reviews
N/A
5 months ago
I wish I could score this higher
I wish I could score this higher The customer service from Emma at Fenella Smith is some of the best I have received She went above and beyond to help with my query and I was more than surprised and impressed with the prompt support and service I received I won t be using any other brand of case after this as the aftercare is outstanding Lovely approachable team that handled my query as though it was their most important task they had Thanks so much 10 10
Consumer
6730 reviews
N/A
5 months ago
I love my Fenella bag
I love my Fenella bag such lovely quality Will definitely be buying more
Precy
6730 reviews
N/A
5 months ago
Great choice
Really happy with this laptop bag The leather feels high-quality and looks great The color is exactly what I wanted subtle yet stylish It s got well-designed compartments that make organizing everything easy and the shoulder strap is comfortable for carrying around Great choice overall
Sarah Martin
6730 reviews
N/A
5 months ago
Fantastic customer service
Fantastic customer service - quick responses and super helpful I dealt with Emma who was fab and sorted my query quickly and efficiently
customer
6730 reviews
N/A
5 months ago
I love my laptop bag
I love my laptop bag The colour is vibrant and the quality and workmanship is beautiful I m very tempted to purchase another one in a different colour I m a very happy customer