Based on authentic user experiences
Mandy Cullen
6737 reviews
N/A
7 months ago
Windows received damaged
The windows were delivered to me the driver advised me to refuse them since there was a lot of damage caused by them not being packed properly on the pallet Many scrapes and marks on the frames bits of wood broken off no padding or protection at all And this is only the damage I see now they have not yet been unpacked Fenetre 24 contacted me to say that even if the windows are damaged you have to accept delivery they send a repair kit It should not be the responsibility of the customer to repair this much damage A different driver delivered them the second time He said that the arrangement with Fenetre 24 had always been that after the windows are installed they arrange for a technician to come to do the repairs I emailed again to ask how I arrange for this but have just been told that this is not correct that the person who installs the windows has to repair them I am very very unhappy with this situation The information I am given is inconsistent I should not have to pay my installer to repair the windows I have spent more than 10 000 euros with this company it should have been a happy day when the windows arrived but instead it is upsetting and stressful Still I am being told different things Can someone from this company please respond and give me the correct information
Mark Byrne
6737 reviews
N/A
7 months ago
Financial loss
I ordered and paid for a window on 9th October I told my customer it would be fitted by the end of November well before Christmas Late in November I still hadn t received the widow I therefore contacted Fenetre24 who told me the carrier would contact me to arrange delivery I heard nothing My client cancelled the order on 18th December as I had not received or fitted the window I repeatedly contacted Fenetre24 and eventually told them my client had cancelled the order because of the unacceptably late delivery Fenetre24 wouldn t help and simply referred me to their terms and conditions The window was eventually delivered on 21st December about six weeks late So now I have a useless window which cost me over 1000
Paula
6737 reviews
N/A
7 months ago
Very happy with the windows
Very happy with the windows very good value this is the 4th order I ve made was well informed of the progress of manufacture and delivery Excellent communication and help from consultants Have recommended
Pamela Small
6737 reviews
N/A
7 months ago
Easy to install and quality seems good
Easy to install and quality seems good
cliente
6737 reviews
N/A
7 months ago
Top qualit
Perfect fast delivery
Gr gory MASSART
6737 reviews
N/A
7 months ago
Quality and timely delivery
Top qualit
Rob Wilson
6737 reviews
N/A
7 months ago
Absolutely nothing to complain about
Absolutely nothing to complain about Ordering online was straightforward payment needed a phone call but was fast and easy to rectify my mistake Communication was excellent throughout and even though we re down a lane unsuitable for a big juggernaut the load was transferred to a smaller lorry for delivery which arrived as scheduled The windows are of excellent quality and even our window fitter was impressed with their quality
Mavia
6737 reviews
N/A
7 months ago
Super
Respect des dates Suivi superConforme la demande Bonne qualit Pose simpleJe recommande
Caz
6737 reviews
N/A
7 months ago
Tr s satisfait de mes fen tres
Very pleased with my windows excellent quality and professional company to communicate with
Allen Merrick
6737 reviews
N/A
7 months ago
excellent Quality
The quality is excellent Made to our measurements and are a perfect size Made and delivered in the time we were told when ordered We were informed throughout the process They had started to make our product When it had arrived in our country Did we have a preference of delivery date etc We will definitely be using this company again for other projects and would 100 recommend them to everyone Thank you fenetre24 com