Fenix Flashlights World Leader in Fenix Sales Fenix Lighting USA
Based on authentic user experiences
Paul
6732 reviews
N/A
5 months ago
Horrible customer service no communication
Horrible horrible customer service After they sat on an order for weeks charging the full amount to my credit card immediately and never sending even an order confirmation email I criticized them in an email and they immediately replied with nothing but a cancellation and refund invoice No explanation no apology That kind of arrogance from a small company that otherwise gives off the usual rhetoric about how much they care about their customers and so on is why they don t deserve your business
Doug Tinsman
6732 reviews
N/A
5 months ago
Fenix customer service sucks
Fenix customer service sucks They are of no help at all I ordered a light It was shipped USPS but was lost Fenix KNOWS the local USPS location they use is awful but they continue to use it I have been a week waiting on a light and or some sort of resolution from Fenix
Tony Casti eira
6732 reviews
N/A
5 months ago
They don t want non US people to buy
For some weird reason they don t want to make money They only accept a US payment form which means that you can only shop at their page if you have a US Bank Account So if you travel to USA and want to buy from them while you are there there is no way for you do to that and the customer service really could not care less No interest in helping me spend my money in their company Your lose Buying my flashlight at the competitors
Max
6732 reviews
N/A
5 months ago
I have asked customer service for help
I have asked customer service for help with a defective lamp but it is impossible to get a response from them
Alan Torrance
6732 reviews
N/A
5 months ago
Brandi is a rock star but Fenix needs to sort out foreign purchasing
I ordered a headlamp for my son s birthday - he lives in the USA They thanked me for the order informed me that they were not processing it The next thing I was aware of was that my son hadn t received it a week after his birthday They would not process it because I wasn t using a credit card attached to a US account Finally Brandi who is a rock star spent an age sorting things and managed to process the order Great service in the end I m a massive Fenix fan with around seven Fenix headlamps