Fgc Reviews

Poor customer service in response to ant ingress

I would have given FGC a 5 rating before now However last week for the first time ever ants appeared in the room with the doors and adjacent kitchen The doors were fully closed and locked so I assumed they were fully sealed and could not be the cause However the problem got worse and I was baffled until I saw an ant trail on the outside frame On opening the door I could see that the ants were entering via a few mm wide gap at the top and bottom of the side frame Hundreds of ants were crawling on the inside of the frame and entering the expansion gap at the end of the top beam Ants had also entered via a similar gap on the inside frame I should have taken a photo to show how bad it was at the time but my priority was to dash out and buy some ant killer spray to stop them this was effective but for how long I called FGC the next day but the call handler said it was normal and she had had some ants come into her own doors and recommended ant traps I was rather surprised and disappointed that my genuine issue was essentially dismissed without regard for customer care I sent pictures of the installed product indicating where the ants were entering via the doors and asked for this to be escalated I was hoping that they could recommend extra sealing or something to fill the gap but their response was There isn t really anything technical on it im afraid You have to allow a 5mm expansion gap for the track so that area cannot be sealed I will speak with production with the photos but I Im afraid I cannot uphold this complaintas we cannot be held responsible for the migration of ants Their second and final response As discussed Ants are a common problem this time of year ant traps powders and sprays usually suffice I have spoken to production about the situation and shown them the photographs I m afraid I don t have any suggestions for you There is no issue with the doors and their operation We cannot seal up every possible gap they may enter this is neither possible nor practical If the ant problem persists I would recommend some form of professional pest control to advise I appreciate this is not the outcome you were hoping for but on review there isn t an issue with the doors and sealing up will not resolve the ant nesting I fully understand that they need to allow an expansion gap but I who is not a door expert can envisage some potential and very low cost solutions enhance their product and delight the customer What is lacking is any willingness to even consider a solution and provide customer support I am very disappointed and surprised that a premium bespoke and expensive product such as this has such a fundamental design flaw I have had various types of patio doors for decades and none of them had any issues with ant ingress In contrast I recently had a bespoke front door fitted and the customer service was exemplary Response to reply As I noted in the original review I spoke to FGC the next day but they refused to accept that there was a design or installation issue - which I disagree with With the window fully closed and locked all seals compressed there is a few mm gaps at top and bottom of side frame plus a gap where the top beam and side frame meet allowing ants to access wall cavity I understand the need for expansion gaps but these could easily be sealed with a cube of foam I could easily do this myself but don t want to invalidate any guarantees The thing that annoyed me most was their refusal to accept the possibility that there could be a design or installation issue The best organisations thrive because they constantly strive to perfect their products and customer experience I don t usually leave negative reviews as I prefer to get the issue resolved but I felt I was banging my head against a wall on this issue

Fabulous looking product poor quality and shocking customer service

Fabulous looking product premium price shocking customer serviceWe absolutely love the look of the product and see that many other companies are now picking up on this design so there will be many more options out there now The survey was good they installed all OK and then the problems started doors not opening in 2 5years 3 of the 6 panes of glass have blown and need to be replaced nothing sheeted or protected when they come to do works repairs being made but damage done chipped framework scratched glass mastic carried all over the patio They don t turn up to arranged appointments but that s OK apparently if we aren t in when they come they charge us for the privilege If you call them out you are left waiting weeks for them to be able to come Reading the reviews below we too have many ants getting in and have applied powder but will keep an eye on it A premium product but quality of the product and lack of customer service is not acceptable Certainly wouldn t recommend

HUGELY DISAPPOINTED

I had been in negotiation with FGC for a frameless glass balcony screen Over time we had reached a price which I had accepted They came back very quickly to say they had made a mistake and due to material cost increases the price had more than doubled In turning down the order they were relying on terms and conditions around site survey which have nothing to do with overall costing If you are thinking of using them do think carefully about working with a company like this

Shocking outfit

Shocking outfit - I ordered a door and a window - both were wrongly made and had to be replaced the door twice causing huge inconvenience delay and extra costs I so lost faith in the product that I got my builder to alter it as I d lost any hope FGC would sort it In response to a complaint they dismissed it saying they just provided the goods that others make Really really poor - Id certainly advise not to use them

Terrible experience 2 windows failed a

Despite your reply using the guarantee period as an excuse the build quality was poor and the reason for my reply this week is the fact that the door handle came off The fact remains that my experience of FGC is poor Any folding patio door company would expect their product to last longer than 5 years so clearly your product is below standard and not worth the considerable financial investment Terrible experience 2 windows failed a couple of weeks short of the original guarantee They were replaced but within a year they failed again ruining my brand new carpet Difficult discussion and NOT resolved Just this week the indoor handle came off Be warned and go elsewhere

Poor product appalling customer service

From Rick BrightonThe installation didn t work more often than it did work over the three years we put up with it It failed numerous times and whilst they repaired it every time it sometime took months to get someone on site The maintenance crews were great but the build and installation quality was poor and I suspect they should have advised our location was not appropriate as it was directly facing the sea and got very windy and salty Many of the components got corroded and had to be replaced We got so fed up with this we gave up in the end and we asked them to uninstall it all and just take it away which they did A major investment that wasn t worth it I never got to speak to a manager about these problems despite asking to do so on several occasions Overall a complete waste of a lot of money with a very poor attitude towards customers although the staff I did speak to were fine Based on our experience this is a company to avoid I would have given no stars if that were possible

A really super professional company

A really super professional company All the staff are very personable knowledgable and very customer focussed We are extremely happy with our doors - a huge improvement on our previous patio doors We wish FGC every success that they richly deserve Well done guys

James and john were friendly and full

James and john were friendly and full of energy Great service from them both They fitted some glass doors at my nanas house unfortunately she passed away a few days ago so wont be needing them anymore

FGC are invariably helpful efficient

FGC are invariably helpful efficient and give an excellent service I am impressed with their product and workmanship and after sales service Highly recommended