Fiber Reviews

Worst service

I have a Fiber nl abonnement in a holiday bungalow I rent temporarily My landlady regrets from day one to have chosen for Fiber nl and so do I Their service is about the worst I ever saw As we speak I do not have acces to TV for more then a week now Daily calls at the service desk are answered by different noobs who do not communicate with each other and who do not want to listen I indicated from day one that the setup box was not working But they were saying that they could solve the problem online Last week they promised to send another device After 4 days they admitted that they did not have this device in stock Can you believe that So now we are waiting for restocking and then sending one I guess another week without TV I will keep you posted

This is the worst ever provider

This is the worst ever provider They came to my door to present an offer insuring me that this is not an abonnement but they LIED to me After few weeks I was surprised to discover that I did have already a abonnement in my name without knowing LIERS AND THIEVES

Avoid

Avoid Avoid Signed a contract a year ago Ruined my internal wall driveway putting in the cable Denied all responsibility Never repaired it still no internet They will not cancel the contract another year to run with no internet

The worst service ever

For a week we have been left without Internet connection After numerous calls and emails to the customer service which promised to take care of the issue still we are without connection and we got no reasonable explanation about why this is taking so long and no reassurance over the fact that someone is actually working on it What a scam

VERY BAD

VERY BAD They don t do anything to solve your problem CUSTOMER SERVICE IS SUPER BAD They only calm you down and tell you they will call you but they never do I am exhausted I call every 2 hours send emails trying all possible options but still nothing happens We don t have internet for so long time and we work from home usually so our works are affected They literally put 0 effort to have an actual solution

bad service bad internet

had a really bad experience with their customer service they take forever to get anything done and are not very cooperative in addition to this now i am stuck with bad internet watching tv has become super annoying thanks to this company i cannot recommend their service

Worst customer service ever

Fiber nl has the singular worst customer service I have ever experienced from any company If one star is the lowest I can give to write a review then so be it We ve been struggling with the same issue with our intercom for a month now and there s no progress I ve signed up for their internet services and have heard nothing after the so-called 14 day cooling-off period We ve called at least 7 times and all they do is create an imaginary ticket or raise the issue with their seemingly non-existent technical department Same goes for their subsidiaries Teleplaza where I ve raised a ticket through their service desk system and they closed the ticket by responding I ve forwarded the ticket to the technical team at Fiber as if that will do anything The problem circulates for weeks and nobody at Fiber is doing anything about it All they keep saying is I ve asked for an update for you or I ve made a ticket for you After which they said they would send me an email to make an appointment with a technician Till this day no email sent by Fiber includes any content about scheduling an appointment with the technician And till this day no email sent by Fiber have been constructive in anyway whatsoever Avoid this company at all costs Pay more for a more reliable and well-known provider it ll save you from madness

When we first moved to the Netherlands

When we first moved to the Netherlands we had Fibre optic laid to the house only provider was Fiber nl so we went into a 2 year contract good speed great wifi No problems then the wifi signal drops out so customer services added another channel on the Fritz box everything great again Now 5 years later the cost per month is almost 50 euros per month just for internet NO TV or phone just INTERNET and now wifi coverage is zero when we are in the bedroomCustomer service say it s the brick walls We live in a wooden house ha ha ha I am lucky I am no longer covered by a contract so now going to KPN Alot of bad reviews looks bad for Fiber nl