Fibreheroes Reviews

Brilliant service

Brilliant service really happy with the service received

Excellent communication customer service

Excellent communication customer service throughout the installation

We have just had Full Fibre installed

We have just had Full Fibre installed From initial contact with Jack to go live Jack Emmy and the engineers were attentive professional and friendly always aware of both our requirements and our customers We would highly recommend

Jack to the rescue

Jack has been incredibly helpful and his customer service has been the best I have seen We initially contacted him with a concern he put that to bed quickly resolved the problem and has since been nothing but helpful keeping track of our order the entire way through Very pleased with the service and I don t leave reviews normally

After a rocky start with my new service

After a rocky start with my new service provider and multiple problems getting connected to full fibre FibreHeros literally sent a hero to fix my connection It s taken a month with faults such as blocked ducting that needed replacing broken optical lines where I have had to contact my ISP every day to chase updates In the end I got in contact directly with FibreHeros FullFibre co and after a week a engineer got in touch with me directly He visited the property identified the unknown fault of a bad splice that had cause all the mishap and repaired it the next morning He kept me up to date and took personal responsibility to get the job done These 5 stars go to Matty the engineer A true hero

Danny from fibre heroes

Had a excellent fitter install the new line for the fibre broadband today went out of his way to explain stuff to this newbie extremely nice guy danny was his name from stoke you don t get may people like this anymore thank you very much Danny even stayed over to finish the job top guy thankyou

Quick professional install by Wayne

Quick professional install by Wayne Brooke s and colleague Wayne was happy to accommodate a bit of extra work to route the fibre cable via the garage which allowed the NTE to be mounted in the perfect location Would recommend

Umar was great

Umar came to fit our broadband was brilliant kept me updated what he was doing and was great with my kids too