Fidelity-group Reviews

Zunaid dealt with our ticket from start

Zunaid dealt with our ticket from start to finish which is a bonus as with some companies you get someone different each time he was very helpful and efficient

SOGEA BB

Hannah was very helpful and easy to talk to in regards contract renewal SOGEA BB and explained in full what we were getting All ran very smoothly would recommend

It s always a very easy decision for us

It s always a very easy decision for us to use Fidelity at the time of renewal for our VOIP Phones Hannah Heath has really looked after us in all aspects in a very professional and efficient manor thanks Hannah

Sileshan is always super helpful and

Sileshan is always super helpful and quick with his work Always patient and willing to explain problems we are having

The changes made took a number of

The changes made took a number of different options to be tried but Dylan was very thorough and determined to resolve the issue he kept me updated as we went along Great Service

Broken phone wire replacement

We had a broken cable on our company desk phone and a replacement cable was sent out very quickly We got some updates vie e-mail when to expect the delivery Great service thank you

Outstanding engineer Atif

Outstanding service from engineer Atif and provisioning agent CraineOver 40 new phones fitted to upgrade our system we had many demands and they had the patience knowledge and professionalism to sort them all swiftly Highly recommended

I felt uneasy to do anything technical

I felt uneasy to do anything technical on my own in the office but despite having little knowledge of anything I was able to do all that I needed to do The support on the phone was clear and patient and helped me do everything that I need to