Fidelity Reviews

Very helpful and prompt

Very helpful prompt and responsive I spoke to Mckenzie earlier yesterday regarding an account related query She helped me greatly with my query and concerns in a prompt and helpful manner even though my query was unusual I am grateful for the service from Fidelity and would like to extend my thanks

I spoke to Jadefola this morning to

I spoke to Jadefola this morning to assist in on- line monitoring of my account She guided me through what to me was an extremely complex operation and thankfully I should now be able to monitor my accounts myself She was patient knowledgable and encouraging throughout She deserves a medal

Excellent service

I received an excellent service from McKenzie who was very courteous helpful and polite and couldn t do enough for me Also my initial call was answered very promptly Bernard Cullen

The telephone assistant was excellent

The telephone assistant was excellent She patiently listened to my problem and sorted it out without any fuss She kept reassuring me which is very important for an old man not entirely happy with technology And the final outcome was exactly as required Thank you Jadesola

Excellent service

Excellent service Fidelity dealt with my issue quickly and efficiently Extremely helpful

Efficient support - Duncan was v helpful

I spoke to Duncan about how to manage a few of my accounts He was incredibly helpful and supported me throughout the call with resolving the questions I had He was patient yet very efficient Great service

Model use of the telephone

Sayed was most helpful and spoke clearly and at the right speed to be clearly comprehensible He also explained that I did not need to use a paper document to switch investments in the account A model use of the telephone Only bad effect was my i-pad screen went wrong when I tried to log out

Just wanted to say Thank You Saeed

Just wanted to say a very big Thank You to Saeed I rang regarding an investment that I have and was told that the product had been suspended Saeed so kindly went through all the options and provided me with as much details as he could He went way above and beyond was very helpful and patient A great credit to your company Well done

I spoke to Bruno Gabriel today about a

I spoke to Bruno Gabriel today about a forgotten account he was the most helpful and polite young man He found my account and gave me some good news Bruno was patient and understanding when he realised that my technology skills are very basic He made me smile Thank you Bruno for helping me it was greatly appreciated Judith Norman