Fidelity Reviews

Excellent service

I received an excellent service from McKenzie who was very courteous helpful and polite and couldn t do enough for me Also my initial call was answered very promptly Bernard Cullen

The telephone assistant was excellent

The telephone assistant was excellent She patiently listened to my problem and sorted it out without any fuss She kept reassuring me which is very important for an old man not entirely happy with technology And the final outcome was exactly as required Thank you Jadesola

Excellent service

Excellent service Fidelity dealt with my issue quickly and efficiently Extremely helpful

Efficient support - Duncan was v helpful

I spoke to Duncan about how to manage a few of my accounts He was incredibly helpful and supported me throughout the call with resolving the questions I had He was patient yet very efficient Great service

Model use of the telephone

Sayed was most helpful and spoke clearly and at the right speed to be clearly comprehensible He also explained that I did not need to use a paper document to switch investments in the account A model use of the telephone Only bad effect was my i-pad screen went wrong when I tried to log out

Just wanted to say Thank You Saeed

Just wanted to say a very big Thank You to Saeed I rang regarding an investment that I have and was told that the product had been suspended Saeed so kindly went through all the options and provided me with as much details as he could He went way above and beyond was very helpful and patient A great credit to your company Well done

I spoke to Bruno Gabriel today about a

I spoke to Bruno Gabriel today about a forgotten account he was the most helpful and polite young man He found my account and gave me some good news Bruno was patient and understanding when he realised that my technology skills are very basic He made me smile Thank you Bruno for helping me it was greatly appreciated Judith Norman

My query fully answered to my satisfaction

I had a query on an perceived difference between the value of cash in my account as shown on my last statement as compared to my online Account Sayed understood my confusion and explained why the 2 different amounts were showing He was very clear and I was very pleased with the outcome