Fido Reviews

Awesome staff at White Oaks Mall

Signed up for a cell phone contract and Internet with Fido a few weeks ago at White Oaks Mall in London The staff were super helpful and efficient especially Walid Elsharaf and Diab Saad I personally asked for their names because they were so awesome They gave us a great deal with both contracts The Fido App is super easy and customer service polite helpful Thanks so much guys

Excellent customer support service

I contacted Fido customer support today September 11th and was answered by Brianna Got an excellent service over the phone She was listening carefully she took the time to analyse was so patient and solved my problem in an unexpected way Wish all the customer support are were that Thank you Fido

New customer to Fido

New customer to Fido I got a special today for bringing in my own device a 40 00 plan and extra gigs for 2 years so amazing Thank you I also have great things to say about Fido everyone is always nice when I call in and helpful Rogers was too expensive so I joined Fido Better deals The only issue is sometimes service isn t great at some locations like Rogers is but that s okay I m still happy with Fido and glad I ve joined

Amazing Fido agent

Yesterday I called Fido to solve a problem with my account I had the pleasure to talk to one of the best kind very professional and amazing Fido agent from Ottawa Her name is Prescilla She is the best agent ever and I loved every moment that I spoke to this amazing person Very kind and very professional at the same time She fixed my problem in a very short time Thank you Prescilla

I called in today three diff times and

I called in today three diff times and 1 agent made an impact his name is chris and I would like to reach out to his superiors to commend him he went over and beyond for me and exceeded my expectations please I would really appreciate if he is commended for this I would be happy to provide my details to be able to trace the call to know who he is thank you fido happy customer

Elphie San Jose did a great job

Elphie San Jose did a great job helping me and my family He is very knowledgeable and very helpful It was a late night appointment at their store in Parkway Mall but he really make it a point for us to be very happy with what we FIDO offers Five Star

Great customer service is still real

Despite the previous horrendous experience with another rep the agent that I talked to today Yaacoub Ayoub was nothing but amazing I was ready to leave Fido after 15 years to be with another courier due to my last experience but this guy convinced me to stay Wish there were more agents like him so helpful attentive and respectful Thank you sir You are a rockstar Fido must be proud to have people like you working for them

i ve been with Fido for over 2 5 years

i ve been with Fido for over 2 5 years and i switched to freedom just so i could get stuff cheaper but 1 week later i returned to fido because it wasn t even that but and unlike freedom i got service everywhere never got service in even Delta with freedom and my mom can pretty much go to Uganda and it ll still work it works for me in Winnepege so like Fido 3 for life i ve never had a problem with them probably staying for life