Fiit Reviews

Excellent customer service and workouts

I have had several dealings with the Fiit customer service team I had a problem with the tracker I bought they trouble shot with me and sent me a new battery free of charge so that was solved I had queries regarding my membership which were also sorted Fiit honoured a special discount price for a years membership even though I renewed after my free trial out of the offer time As far as I m concerned this is one of the best customer service experience with any company I have ever had The classes are amazing and varied the quality of the video s and sound is top notch The Facebook group are amazing Unless I get bored I ll keep coming back as I m a very happy customer

The best fitness app out there

The best fitness app out there Amazing variety of classes that will really push you to be the best you can be incredibly personable and interactive and top notch customer service every time no problem is ever too big - shout out to CS legend Charlotte

Flexible and varied

I have 2 young children and Rheumatoid arthritis Both affect how and when I can work out but working out is vital for the management of my condition and my mental health Fiit offers me both the flexibility and variety I need to make being able to prioritise my mental and physical health a realit given where my life is at I couldn t be without it

My Mistake Sorry and thank you

I had the greatest customer service experience EVER Kudos and admiration to those who got involved in my query In the process of tracking down two charges on my credit card I mistakenly began my probe with the wrong company Fiit After five emails over the course of four days the Fiit staff tried to find my charges Emma tried every way possible Then Stuart got involved and graciously suggested I check to see if it was the Fiit website It was not My terrible error All this to say the amount of time and effort this company expended to help a non-customer is to be applauded In the culmination of this erroneous experience I was awfully embarrassed but delighted to have interacted with such caring professional and patient staff Thank you and Mea culpa Louiseann

Absolutely incredible service

Absolutely incredible service What started out as a basic issue which caused me to uninstall the app turned into the best customer experience I have had to date Charlotte emailed me to keep me updated with my initial query helped me to fix things and I am now a regular user of the app Couldn t be happier

Worth it

The app is amazing - it has such a great range of workouts I have also had a couple of interactions with the support team over updating payment information and applying student discount and they have always been very helpful and very prompt in their responses Can t recommend FIIT enough

Love it

Signed up to Fiit a couple of years ago now and I love it New classes every week energetic trainers challenges which keep me motivated Customer service is also great they respond fast and have solved any of my issues or queries My only wish would be a few more boxing combat style classes but that s just because I love the ones that are already on there

Great fitness app

Great fitness app I have been using it for 2 years and I highly recommend it The plans are great the sheer volume of classes is incredible and the quality of the trainers is really high The company keeps innovating by introducing new classes covering a wide range of equipment and training styles from cardio to weight lifting to yoga you get a lot of content in one app I appreciate that the trainers are very involved and energetic but also take seriously the recovery phase and suggest variations for those who may be injured or those who want to push harder Great customer service too any issue I encountered was promptly addressed