Findoctave Reviews

Might be a scam

These guys just took all my insurance information and told me I qualified then never contacted me again Then I got a letter in the mail saying my insurance was excepted for some weird sounding treatment that I never asked for I am still looking into this

DO NOT BOOK WITH THIS ONLINE COMPANY

I was looking for an online therapy provider covered by my insurance Aetna I found Octave however their billing and scheduling practices do not work for me I thought I could book a first session with a therapist to see if it was a good match DO NOT DO IT The system will immediately book 2 months worth of weekly sessions at the same time on the same day You have to email if you want to cancel each session or you will be charged 100 I foudn a work around and immediately canceled all my appoitnemtns and asked to have my account deleted let s see if they delete it I really hope they do I do not want these guys to have my card or my insurance details for them to accidentally charge me for a canceled session

False advertising

False advertising The site first said it accepted my health insurance Then when I went to book my consultation they told me I was out of network The next prompt quoted me 35- 125 session The confirmation email of my first session bumped that up to 225 What a bait and switch This is not affordable therapy

Everything awful about trying to get mental health care now in a convenient online platform

I ve had a nightmarish time trying to find a therapist in-network so when I researched Octave their pitch about having strong relationships with insurance and that most people can use their insurance with them was extremely appealing I saw my insurance provider on the list of accepted plans I went through all the intake forms found someone that was a good match had my first session then got hit with a Based on the information you provided Octave is out-of-network with your insurance plan or you have elected to pay out-of-pocket for services So now I have to start all over again and I m out 205 Hope they choke on every cent Edit Since Octave responded with their cut and paste Insurance is hard spiel that I saw on some other reviews let me be open here about what I want I want Octave to stop their advertising around 1 We have strong relationships with insurance and 2 Most people can use their insurance Obviously not and that s selection bias anyway They do this then I raise my review to 3 stars Otherwise Octave can kick rocks

My therapist is the best

My therapist is the best I could not have improved mentally as much as I have without her

It super helpful

It took a little while to hear back initially but after I received my first appointment with my therapist she went ahead and prebooked six additional appointments to keep me on track and keep me on schedule to see her on a Regular basis I appreciate that Super helpful and super fast

Great Accessibilty and Service

Easy to manage and access therapy Couldn t recommend more

Great experience

Great experience and speedy service If you re anything like me in a dark place and looking for something fast or someone to speak to fast this may work for you thankfully they took my insurance Consistency is important for me So the fact that they book you out two months in advance to keep appointments set for you works for me It may not work for others the only thing I question is i ve been with my therapist for over 2 months now and have noticed she just lets me talk and talk and talk and vent she doesn t really challenge me she doesn t really dive down deeper into reasoning for things but maybe she s just letting me get it all out first Overall still helping and I m in a better place than I was before