Fire-support Reviews

Awesome shop

Bought some Krylon paint and more recently a magazine baseplate Quick shipping and fair prices what more can you ask for

From Brazil

Amazing company All order arrive in Brazil without any issue

Amazing service and products privided

Amazing service and products privided Fast hastle free delivery and happy to help out and fast to reply 10 10 service bravo

Great retailer

Great retailer generally very good customer service decent stock levels and they have a retail shop to visit Highly recommend

Great Airsoft Site

Great customer service very good prices and prompt delivery What more could you ask for

Top Customer Service

I ordered several items from Fire Support The order went through quickly and efficiently arrived in great time and in great condition with no fuss I was really pleased with the payment options offered and the website was very clear about stock levels The ordering process was straightforward and clear throughout Unfortunately through no fault of Fire Support one of the parts I ordered was deficient in some way still not 100 sure why even after extensive talks with the manufacturer I contacted them as soon as I figured out there was a problem and was surprised to find a prompt reply from the director himself He was apologetic and told me he wanted to help get this problem rectified He advised me of the fastest way to contact the manufacturer and gave me a heads up on what they would want to know He asked me to keep him informed about what they said to me After speaking at length with the manufacturer based in Taiwan I relayed to Fire Support that they were confused as to what had actually gone wrong but had agreed to replace the part free of charge and we re looking to send it out to me Communication was great from Fire Support and the director told me that if it would help to solve the problem quicker he would arrange for a new product to be despatched from themselves and they would wait for the replacement from the manufacturer I was seriously impressed by this Not only did he take a personal involvement in helping me with a genuine problem but actually went out of his way to make it right in the fastest and most convenient way for myself All of this while actually on holiday and away from the business Top marks for customer service For sure I wasn t sure whether the retailer in this situation would be willing to help but Fire Support went above and beyond I ll definitely be returning to them in the future and would recommend them to anyone who asks

Frank from customer support was an

Frank from customer support was an absolute G Helped me reschedule a delivery and refunded the difference within hours Pure asset that man

have bought from this shop for years

have bought from this shop for years and years excellent service and expertise why go anywhere else

I Made a mistake when placing a next

I Made a mistake when placing a next day delivery messaged them next day and got a response and a resolution within minutes Brilliant customer service