Fireangel Reviews

Faulty Fire Alarm

Hi Just to say Sophie and Sam Fireangle did an amazing job with replacing my faulty fire alarm The team was professional efficient and exceeded my expectations I highly recommend them

QUICK CUSTOMER SERVICE

Contacted Nikkita in customer services about my under warranty smoke detector battery failing under 10 years and sent her email on same day after call and got a reply advising replacement has been ordered Excellent customer services

Faulty SB1-R smoke alarms

Fire Angel were great because they listened to me understood me and went about there solution in a professional and business like way I was emailed by Nikkita and Sam 2 alarms were male functioning and we re still under warranty I cleaned them as per instruction but still they went off Nikkita said she would send me new replacements which she has done and both are working well

Faulty alarm

When I rang fireangel about a problem I had with my smoke alarm the assistance I got from the two C A s Nikita and Sophie was second to none Right from the beginning nothing was too much trouble talking me through any trouble shooting what to do next until the diagnosis was a faulty alarm Then there were no qualms about sending a free replacement as it was still under warranty Fireangel thank you very much

Excellent service from Neketa and Alan

Excellent service from Neketa and Alan The company has honoured the warranty Thank you for helping us find the purchase date and all the help Yours Arthur Morris

Smoke Alarm

My smoke alarm kept going off after 19 months I emailed Fire Angel and wasn t expecting a quick response as it was nearly Christmas but Nikkita was very quick in responding She gave me advice on what to do and said she would replace the unit if it didn t work but fortunately it has Very pleased with their Customer Service

Great service when I needed a replacement unit

Had a fault with my monitor and FireAngel replaced it without any problems Thanks to Sam and Nikkita who dealt with this efficiently for me Good communication

An angel at FireAngel

The speed at which my enquiry was dealt with was outstanding - it took Nikkita less than 15 minutes to respond confirming that a replacement was on its way An angel at FIreAngel Thank you Nikkita