Excellent customer support
Product died in under 4 years despite having a 10 year battery Explained situation to Carol and Ravi on customer support They were understanding and have sent a replacement product Can t ask for better service than that
Kieron Clark
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Quick and efficient service provided by Sam
Completed the help form online and quickly received an acknowledgment from Sam He quickly confirmed that a replacement alarm would be issued via email Great service provided by Sam
Mohammed
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Faulty Fire Alarm
Hi Just to say Sophie and Sam Fireangle did an amazing job with replacing my faulty fire alarm The team was professional efficient and exceeded my expectations I highly recommend them
Debbie
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QUICK CUSTOMER SERVICE
Contacted Nikkita in customer services about my under warranty smoke detector battery failing under 10 years and sent her email on same day after call and got a reply advising replacement has been ordered Excellent customer services
Mr Kenneth Hobbs
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Faulty SB1-R smoke alarms
Fire Angel were great because they listened to me understood me and went about there solution in a professional and business like way I was emailed by Nikkita and Sam 2 alarms were male functioning and we re still under warranty I cleaned them as per instruction but still they went off Nikkita said she would send me new replacements which she has done and both are working well
Donald Harris
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Faulty alarm
When I rang fireangel about a problem I had with my smoke alarm the assistance I got from the two C A s Nikita and Sophie was second to none Right from the beginning nothing was too much trouble talking me through any trouble shooting what to do next until the diagnosis was a faulty alarm Then there were no qualms about sending a free replacement as it was still under warranty Fireangel thank you very much
Arthur Morris
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Excellent service from Neketa and Alan
Excellent service from Neketa and Alan The company has honoured the warranty Thank you for helping us find the purchase date and all the help Yours Arthur Morris
lInda Guy
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Smoke Alarm
My smoke alarm kept going off after 19 months I emailed Fire Angel and wasn t expecting a quick response as it was nearly Christmas but Nikkita was very quick in responding She gave me advice on what to do and said she would replace the unit if it didn t work but fortunately it has Very pleased with their Customer Service
Anthony Reynolds
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Great service when I needed a replacement unit
Had a fault with my monitor and FireAngel replaced it without any problems Thanks to Sam and Nikkita who dealt with this efficiently for me Good communication
Jesse
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An angel at FireAngel
The speed at which my enquiry was dealt with was outstanding - it took Nikkita less than 15 minutes to respond confirming that a replacement was on its way An angel at FIreAngel Thank you Nikkita
