Based on authentic user experiences
Jan Constable
6731 reviews
N/A
7 months ago
Sadly Purchased 2 FireAngel Model FA6620
Purchased 2 FireAngel Model FA6620 OpticalSmokeAlarm Batch Number 22085 Date of Replacement Feb 2033 10 year sealed battery and 5 year warranty March 2023 One no problem second has been having faults during day and nights throughout this year causing sleep deprivation and anxiety in the house Finally emailed FireAngel twice automatic response they are busy Followed up via Facebook which has lots of poor reviews and unhelpful message with anon reply today that they are dealing with emails from 25th Clearly their products appear to have a consistently high failure rate and if they respond instead of emailing a voucher the posted unit can take many months to appear which has been unhelpful for years when stock for immediate purchase is available
Tony
6731 reviews
N/A
7 months ago
Fast simple and efficient - how customer service should be
Contacted FireAngel about my smoke alarm battery and within a day with no fuss or questioning my Nikkita responded to say a replacement unit would be dispatched to my address Fast simple and efficient - how customer service should be
David Gunn
6731 reviews
N/A
7 months ago
Excellent customer service Just as it should be Well done Fireangel
Easy to get through Fast friendly efficient and trusting response Within minutes I received confirmation replacement unit was on its way ManyThanks to Christoph and Sam - Fireangel is in good hands with you both
Getawaydriver
6731 reviews
N/A
7 months ago
A guarantee that works
Bought a couple of smoke detector from Toolstation two years ago One developed a fault and told to contact Fireangel directly What a pleasure to have my enquiry dealt with so quickly New detector posted without any hassle Thanks Sophie