Firebird Reviews

STAY AWAY

STAY AWAYI was asked 6 weeks ago by firebird to remove this post till they fixed my problem6 weeks on no one has contacted meI cannot stress enough not to buy one of these boilersTheir after care service is horrificAll they care about is getting your moneyI ve had my boiler for just 3 years and it s been nothing short of a nightmare Despite having a 2-year warranty I ve had to deal with 7 engineer visits and countless replacements including multiple vital components and 3 new timers The boiler has been unreliable from the start constantly breaking down and causing major disruptions leaving me with out heat or water for weeks on occasions On top of that the customer service is atrocious I ve repeatedly been given misinformation with different representatives contradicting each other and failing to resolve issues The communication is poor and getting through to someone who can actually help is a battle This experience has been extremely frustrating and I wouldn t recommend this boiler to anyone Stay away if you value your time money and sanity After it breaking down once again and the company refusing to fix it under warranty I had to use my own independent plumber who has just billed me 470 for parts that I am 99 certain have allegedly been replaced Do NOT I repeat do NOT buy a firebird boiler

Although out of guarantee

Really helpful company sorted a diverter valve out for me even though they were on back order cannot praise enough and Matt in customer service is a star

Great boiler extremely reliable

Although out of guarantee when our Firebird combi boiler stopped working on two occasions recently the manager of the service department was able to assist me and even supplied parts foc to effect a prompt repair by our local company I rated this 5 star because that is the service I received from Firebird

Firebird Boiler Support Plymouth

I have a Firebird combi oil fired boiler which is still covered under a 10 year guarantee Last week it stoped working after calling Firebird support I was provided with a Service Engineer who got the boiler working again There were some hickups along the way but the support I got from the service team Matthew was excelent which is why I have taken the time to complete this review

Excellent

Have a Firebird Oil Boiler with a 10 year gaurantee Have always been politely dealt with by Mathew in customer services and particularly Brian who is excellent and has always seen to any problems straight away Brain works with efficiency and always sees to any issue He leaves everything clean and tidy Very very happy

Great company to deal with and all done over the phone 5

Mark thanks so much for your help with the wood burner Firebird were excellent to deal with From buying it to delivery and Fergal who installed it and left the house impeccable It just looks amazing Fergal even advised on the fireplace and it is just georgous My brother is installing the old fireplace in his home so everything was recycled for the environment Love it all Full marks to Firebird Great company to deal with and all done over the phone 5 Dermot Caroline Maynooth

Great service and Matthew a true Gentleman

I m writing this on behalf of my step mother I had returned home urgently to be with my father during his last hours with us and to support my step mother in any way possible The worry of the faulty boiler got to her and although still in deep pain from her loss she contacted Firebird for assistance I came through to the room to catch the conversation on speaker with Matthew finalising reassuring details on how they will immediately help The service in relation to the boiler was faultless but what astonished me and anyone else with a heart was how beautifully kind and understanding Matthew was He took the time after hours to give very sincere comfort and advice to my step mum his advice on how to get through this difficult time with going out to places new being around friends and family eating healthy and generally honest advice was probably the best 20 minute therapy session she could ever have I stood in tears from the kindness of this truly wonderful gentleman and thank him for taking the time to help in a very big way Oh and of course the boiler was fixed and is working fault free from the next day

I am writing this review on behalf of my mother

I am writing this review on behalf of my mother - her Firebird boiler stopped working and unfortunately she called out someone who was on google who ended up scamming her for 230 I then rang Firebird and spoke to Matthew who was fantastic I explained the situation and the fault and between him and another company we got the fault fixed and Firebird were super generous to my mother and helped with the cost of parts The customer service was excellent and I highly recomment them Thank you Firebird team and in particular Matthew