Fireplaceandchimneyauthority Reviews

Jason is the absolute best

Jason is the absolute best He really made our experience with updating our fireplace very easy and was very informative and helpful You can trust that you will get the best product and customer service from the Fireplace and Chimney Authority Thank you so much Jason

Great service

Great service very professional and took his time to make sure all the parts were properly cleaned and put back

Excellent workmanship and quality

Excellent workmanship and quality They rebuilt our chimney from the inside and outside and it looks really good They were able to use brick that was a good match to the existing brick and solve our leaking chimney problem The only thing I wish they would have been able to do was to better protect our sod from being trampled and beat up a bit

Outdoor Kitchen

We had shopped for an outdoor kitchen for about a year Narrowed down what we wanted but did not feel comfortable ordering on-line for such a big purchase Reached out to the Fireplace and Chimney store and was introduced to Kevin He put a few estimates together to show different options It confirmed the choice we had made and the order was placed Delivery was fast and Caesar was great to work with scheduling the install Andrew and his team did the install and it was perfect We did have one piece damaged in shipping The customer service folks took care of it and quickly installed the replacement I would highly recommend the team at Fireplace and Chimney Authority

The technician did a great jog

The technician did a great jog He was very conscientious of his surroundings keeped my family room clean and did an outstanding job maintaining my gas fireplace I would highly recommend them

Quality and honesty

It was time to have my gas fireplace checked and cleaned I had been told approximately 2 years prior that I would need major work changes done totally reline box new logs etc Your service person was on time respectful thorough professional He did the service call and could find no reason anything else needed to be done He double checked things when I told him what I d been previously told Honesty seems to be a rare quality in the business world High praise that your business put honesty ahead of making a profit Thank you I highly recommend this business

The staff that came to my home were

The staff that came to my home were professional and knowledgeable They were thorough with inspecting and servicing my gas fireplace They answered all of my questions Highly recommend this company

Outstanding Work

As a contractor I am very aware of work quality I was installing a gas fireplace and was uncomfortable with some aspects of the gas line I called Fireplace Chimney Authority John came to the house and very meticulously looked over the situation and said I needed a new gas line but that he wouldn t do it as they had a gas line specialist He suggested that I call and make an appointment Mike came a week later and I was blown away with the quality of his work He was thorough thoughtful and extremely skilled in finding the problem He repaired it carefully and when he ran into a difficult problem came up with a very creative solution and did an incredible job to correct the problem As if that wasn t enough he then did some final touch ups which really wasn t his responsibility In addition both he and his helper Steve were extremely nice