Fireworldukltd Reviews

Very dissatisfied with new fire

Very dissatisfied with new fire Tenant phoned Fireworld Torquay initially to say flames were bunched and an engineer came over and poked with a screwdriver but same problem Phoned to discuss afterwards and Steve lost the plot shouting down the phone - very bullish I sent a photo and email on 12th July asking if it could be made any better since the flames were blue and the overall look was like a fireball rather than spread out Received nothing back just the final invoice today Resent email today lady in accounts lovely and helpful but Steve said he d never seen such lovely orange flames seems customer never correct This is going nowhere and I am forced to pay the bill but I feel absolutely 100 ripped off by this company From the point of order I was told I had an illegal cowl on the chimney they would supply one for 100 and knock off 100 from the cost of the fire We were lead to believe that we were getting a bespoke made top of the range fitted fire complete with remote control and it would give out a lot of heat What arrived was nothing like what was promised Very disappointed No remote control for our OAP tenant

I have sent several emails but they keep asking for more details

I have sent several emails but they keep asking This review was for Fireworld not FireplaceWorld

Fireworld reply to my review was not

Fireworld reply to my review was not satisfactory the number I rang was 033008844622 which is your number so I haven t got the wrong company

The shop owners are devoid of customer

The shop owners are devoid of customer care skills Had to get the fire manufacturer to repair my fire in the end after firstly spending 160 on a service by Fireworld Fireworld couldn t organise ordering the part needed and wouldn t have arranged to return to fit either Expensive lesson learnt Go to the fire manufacturer or British Gas Appliance Repair Both had the resources and the time to repair in the same week and are cheaper

New Gas Fire

New Gas Fire Excellent advice and service from sales staff throughout Fitters turned up on time and were both efficient and careful Competitive overall price offered Cannot fault the experience

Our beautiful Fire and surround

From entering the shop to final fitting has been First class The fitters had to extend the wall where everything was going and re plaster and have done a fantastic job so neat and tidy They cleared up after themselves brilliantly They even hid all the electric cable behind the skirting board right up to the socket so no cable anywhere brilliant idea Our new surround and fire lok beautiful you would never know it was electric so pleased with the whole experience fab service thank you all

Brilliant Experience

We had visited several retailers looking for an electric fire and eventually chose Fireworld Torquay to supply and fit The price they quoted was competitive and the installation charges fair They kept us informed of the delivery date and then arranged an installation time at our convenience The fitters were brilliant a couple of lads from the North East who completed the installation with a smile gave us a few useful tips and importantly cleaned up the mess and took all the debris and waste away with them Brilliant

Absolute fantastic service

Absolute fantastic service Frank in Widnes is an absolute pleasure to deal with Nothing is too much trouble After sales service is second to noneHighly recomenedKeep up the good workBill

Would highly recommend fireworld

Would highly recommend fireworld The man in the shop was v helpful in advising us of which stove would fit in our fireplace He then came out to the house and did a survey and we had the stove fitted approx 3 weeks later The guys who came to fit were great No mess Explained how to work the stove and left us a co alarm and a fire glove and tool to open the stove Great job No complaints