


Fireworld Gas Woodburner Electric Indoor Outdoor Fireplaces Torquay
Based on authentic user experiences
Tony Lee
6730 reviews
N/A
6 months ago
You would have more chance of getting an appointment with the Pope at Christmas than getting anywhere with these muppets
I have been trying to get Fireworld UK Ltd out to repair and service my Gazco Studio 1 Gas fire since 10th November 2017 It is now 20th December 2017 They use a guy based in Torquay You would have more chance of getting an appointment with the Pope at Christmas than getting anywhere with these guys Let me explain I rang Fireworld in Torquay on numerous occasions but never managed to speak to anyone I eventually spoke to Paul in their Exeter branch to see if a mains conversion was available for our 2013 Gazco Studio 1 fire I had to ring back 3 days later to check if the part was available it was He suggested I contact their self employed installer based in Torquay I did this on 15th November in a mobile phone message I heard nothing so contacted Fireworld on 25th November they said they would ring when the part arrived They didn t Steve was going to call me to make an appointment He didn t 13 12 17 I rang Paul in Fireworld and Steve and asked if they would contact me Steve rang back saying that he could service and repair the fire on 19th or 20th December and as as gesture of goodwill would include the part free of charge I sent Steve a text asking which of the two days specified he would call and how much the service would cost He did not reply On 20th December I got a call from Paul at Fireworld stating that the earliest Steve could make an appointment was now 28th December Life is too short for this level of muppetary I have arranged to get a proper reliable local heating engineer out to service and repair the fire
Consumer
6730 reviews
N/A
6 months ago
Very dissatisfied with new fire
Very dissatisfied with new fire Tenant phoned Fireworld Torquay initially to say flames were bunched and an engineer came over and poked with a screwdriver but same problem Phoned to discuss afterwards and Steve lost the plot shouting down the phone - very bullish I sent a photo and email on 12th July asking if it could be made any better since the flames were blue and the overall look was like a fireball rather than spread out Received nothing back just the final invoice today Resent email today lady in accounts lovely and helpful but Steve said he d never seen such lovely orange flames seems customer never correct This is going nowhere and I am forced to pay the bill but I feel absolutely 100 ripped off by this company From the point of order I was told I had an illegal cowl on the chimney they would supply one for 100 and knock off 100 from the cost of the fire We were lead to believe that we were getting a bespoke made top of the range fitted fire complete with remote control and it would give out a lot of heat What arrived was nothing like what was promised Very disappointed No remote control for our OAP tenant
Susan Pearson
6730 reviews
N/A
6 months ago
I have sent several emails but they keep asking for more details
I have sent several emails but they keep asking This review was for Fireworld not FireplaceWorld
Susan Pearson
6730 reviews
N/A
6 months ago
Fireworld reply to my review was not
Fireworld reply to my review was not satisfactory the number I rang was 033008844622 which is your number so I haven t got the wrong company
Amanda Webb
6730 reviews
N/A
6 months ago
The shop owners are devoid of customer
The shop owners are devoid of customer care skills Had to get the fire manufacturer to repair my fire in the end after firstly spending 160 on a service by Fireworld Fireworld couldn t organise ordering the part needed and wouldn t have arranged to return to fit either Expensive lesson learnt Go to the fire manufacturer or British Gas Appliance Repair Both had the resources and the time to repair in the same week and are cheaper
David
6730 reviews
N/A
6 months ago
New Gas Fire
New Gas Fire Excellent advice and service from sales staff throughout Fitters turned up on time and were both efficient and careful Competitive overall price offered Cannot fault the experience
Customer Mrs D Walker
6730 reviews
N/A
6 months ago
Our beautiful Fire and surround
From entering the shop to final fitting has been First class The fitters had to extend the wall where everything was going and re plaster and have done a fantastic job so neat and tidy They cleared up after themselves brilliantly They even hid all the electric cable behind the skirting board right up to the socket so no cable anywhere brilliant idea Our new surround and fire lok beautiful you would never know it was electric so pleased with the whole experience fab service thank you all
Nick
6730 reviews
N/A
6 months ago
Brilliant Experience
We had visited several retailers looking for an electric fire and eventually chose Fireworld Torquay to supply and fit The price they quoted was competitive and the installation charges fair They kept us informed of the delivery date and then arranged an installation time at our convenience The fitters were brilliant a couple of lads from the North East who completed the installation with a smile gave us a few useful tips and importantly cleaned up the mess and took all the debris and waste away with them Brilliant
Bill Bond
6730 reviews
N/A
6 months ago
Absolute fantastic service
Absolute fantastic service Frank in Widnes is an absolute pleasure to deal with Nothing is too much trouble After sales service is second to noneHighly recomenedKeep up the good workBill
Zoe Paterson
6730 reviews
N/A
6 months ago
Would highly recommend fireworld
Would highly recommend fireworld The man in the shop was v helpful in advising us of which stove would fit in our fireplace He then came out to the house and did a survey and we had the stove fitted approx 3 weeks later The guys who came to fit were great No mess Explained how to work the stove and left us a co alarm and a fire glove and tool to open the stove Great job No complaints