Firmusenergy Reviews

Refusing to transfer money from lost top up card

Lost my top up card 5 mins after topping it up with 75 on it Contacted firmus with a copy of the receipt with the details of the card I asked them to cancel that card and transfer it to a new card They basically told me they can do anything Claiming they have no remote access to a card with is lies it s chip and pin My bank can access my debit card firmus are choosing not to help out customers during a cost of living crisis

Insane prices zero customer service zero morality

Insane price hikes - then followed by an alleged cut that went by largely unnoticed due to it s comparative insignificance they had the gall to claim a 40 price cut where if there is any truth to it they took 40 from the 200 they added before Prices are at the point where we have barely used the heating system in our home for years at this point We have a child on the way and the prospect of keeping our home warm is dire one An earlier inquiry with them about their previous promises to reduce prices via their public Twitter profile resulted in them blocking us It s 75 for 60 units of gas this is about enough for a month and a half of hot water nevermind actually heating the house It s unsustainable It s cruel It s wrong It s also totally unnecessary Firmus have a stranglehold on the gas market in Northern Ireland There is no alternative I ll never trust their subsidiaries or affiliated companies again after this

Extortionists

Can t believe no one else has reviewed this shower yet Monopoly on most of northern Ireland and have been fleecing us for the last few years with continuous price rises Caught overcharging before too Zero customer service No issues taking your money and not refunding it when the card malfunctions

Disgusting scam artist s

Disgusting scam artist s switching to gas was obviously the worst choice I ve made for the house as of yet install faulty meters and then claim you owe them money for there estimated figures not actually recorded figures But it s okay because they will offer you a payment plan for their mistake and fidget equipment laughable I urge anyone reading this to stick with oil based products and give these degenerates a miss Absolutely shocking especially with the cost of living high enough as it is

They leave a card asking to ring to

They leave a card asking to ring to arrange an annual safety check be honest it s to see if anyone is stealing gas but when you ring the number 930am on a Wednesday it goes straight to voicemail and to a full mailbox But what else would you except from a cowboy company that has complete control of the gas supply here and therefore no competition CorruptNI

Special thanks to Mabel in Customer Service

A special word of thanks to Mabel who I spoke to on behalf of my mother I live in England and my elderly mother in Northern Ireland had been left without gas following a service to her boiler Mother relies upon gas to cook also I asked Mabel if someone could check if she can use her gas cooker Mabel kindly phoned her to advise she would send an engineer out Having worked in Electricity Network Distribution and knowing our response to vulnerable customers I was very pleased to receive excellent Customer Service from Firmus Energy My mother is now reassured someone is coming out I will also inform the Housing Association as she should not have been left without cooking facilities The engineer Jordan phoned me to advise he was unable to turn it back on due to a leak He also phoned the maintenance company and advised me who to call them AM to confirm they would attend He even offered to ensure she received hot food tomorrow if necessary This service was above and beyond Excellent