Based on authentic user experiences
Jan Cross
6731 reviews
N/A
9 months ago
The advisor listened to what I had to
The advisor listened to what I had to say Then offered to look into alternative options for me He supplied me with an alternative offer It was a good offer which I accepted The advisor was helpful professional and extremely pleasant to deal with
chris patten
6731 reviews
N/A
9 months ago
James
James your friendly online chat representative James is readily available to assist me with any questions I had
Trevor Williamson
6731 reviews
N/A
9 months ago
Excellent service
Alfie Taylor made the task of renewing my home insurance policy very easy The phone was answered quickly he was easy to understand and turned complicated insurance jargon into plain English An overall very good service
Margaret
6731 reviews
N/A
9 months ago
Wasn t rushed and stayed with me until everything was sorted to my satisfaction
Spoke to a young man called Alfie T He understood my lack of ability to navigate the site as it was my first time in doing so He helped me find what I needed to know and gave me guidance for future very pleased
olivia tillotson
6731 reviews
N/A
9 months ago
Positive experience friendly service very informative
I received excellent customer service from Sean today He went out of his way to provide me with a policy that was better suited to my needs and made the process easy for me to understand as a first time buyer Thank you Sean
margaret ferris
6731 reviews
N/A
9 months ago
Professional no fuss service
I needed to organise insurance for a property preferably with little fuss and just getting it sorted out I know there are lots of regulatory points to cover and lots of information to supply both ways but this was done effectively with what sounded like a smile at the other end of the phone At all times I was prompted to ask if I was not sure Overall it was straightforward easy to understand and achieved what I needed with no fuss What more could I ask for Thank you
Graham Spencer
6731 reviews
N/A
9 months ago
I needed to know my premium from 18
I needed to know my premium from 18 months ago for my tax return The customer service person found it and confirmed the amount in next to no time Thanks
Susanne Firth
6731 reviews
N/A
9 months ago
Rang today and luckily I got through to
Rang today and luckily I got through to Annie who I spoke to last week Nice lady good to chat to She sorted my payments for renewal etc quickly no problem I hope she s there next year at renewal time Thanks Annie
Kimberley Trow
6731 reviews
N/A
9 months ago
Excellent customer service from Fanny
Excellent customer service from Fanny Annie King Took so much time care helping me today explained everything for me Thanks so much
Steve Crouch
6731 reviews
N/A
9 months ago
Excellent help received from Jade today
Excellent help received from Jade today - very informed and helped me to keep my household policy affordable